Future Product Customer Service Engineer

Job title:

Future Product Customer Service Engineer

Company:

Ford

Job description

Job Description:Location: SzentendreGrade: GSR7Our new colleague will be responsible for representing both the Customer and the Dealer with the new exciting Passenger Vehicles that Ford are now developing. The team will work with multiple areas on Cost of Ownership, Insurance, Special Tools, Workshop manuals, Diagnostics, Design, Finance and Aftersales to ensure these new vehicles meet the Global Aftersales standards.Responsibilities:

• Supporting the Global Lead Upstream Program Manager in all aspects of a program, as required.
• Participating in development and concur on Global Program Support Plan (PSP) for all regional programs.
• Supporting and participating in the regularly scheduled global program team meetings to ensure continuous communication amongst the team members to provide a single aligned voice for Aftersales to the Program Team.
• Working jointly within the global and regional Vehicle Program Teams as the Voice of Customer/Voice of Dealer to influence business and design decisions to improve serviceability and the overall customer ownership experience.
• Ensuring compliance with Service Engineering Requirements for region. Support the Global Lead Program Manager with all communications, escalations and approvals for region, as necessary.
• Managing and coordinating the assessment of serviceability for all region-specific Downtime Paid Absence (DPA) checks and review with global team, as necessary for understanding and awareness.
• Participating in serviceability trials, damageability reviews and competitive benchmarking, as required.
• Developing business cases to drive higher quality/lower cost designs for improved serviceability, lower warranty exposure and improved Cost of Ownership.
• Supporting the coordination of Product Development funding of Vehicle Program related Aftersales costs for your specific region programs (for non-core diagnostic work, essential special service tool, service parts racks, etc.).
• Supporting the Global Lead Program Manager in the efforts to influence new vehicle design to resolve prior model product issues using the High Impact Service Action (HISA) and Final Status Report (FSR) lessons learned processes.
• Supporting efforts to ensure the timely delivery, completeness and accuracy of new model program service deliverables for region.

Qualifications:

• University or College Degree, preferably in engineering
• Project management experience required
• Technical knowledge, automotive experience
• At least 2-3 years work experience in technical field
• Fluent written and spoken English.
• German knowledge is an advantage.
• Good communication skills, proactive personality, ability to work individually.
• PC skills

Expected salary

Location

Szentendre, Pest

Job date

Sat, 07 Dec 2024 08:31:55 GMT

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