111 Health Advisor – Rotherham

Job title:

111 Health Advisor – Rotherham

Company:

NHS

Job description

IUC/111 Health Advisor RotherhamIf you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.We can offer a competitive base salary, starting at £24,071 rising to £25,674 after two years (per annum, pro rata). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.We can offer a range of full and part time rotas.There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.TrainingYou will receive comprehensive, paid training which will enable you to fully support our patients.You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.Main duties of the jobThis is an opportunity to join one of Yorkshire’s most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK’s most diverse communities.We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome – no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought.About usYorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.htmlDate posted05 March 2025Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year Per annum pro rata for part time (plus unsocial payments)ContractPermanentWorking patternFull-time, Part-timeReference number174-HAR-030325-BJob locationsRotherhamDoncaster RoadWath Upon DearneS63 7EFJob descriptionJob responsibilitiesFor more information on the rota patterns we offer, please see the attached guidance document to help understand this better.You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.You will be expected to work six out of eight public holidays as well as three weekends out of five.Our values:Kindness, Respect, Teamwork and Improvement.NHS 111 Health Advisor for more information about working in this role.Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role.Interviews will held at our Wakefield Call Centre after successful completion of an assessment. Job descriptionJob responsibilitiesFor more information on the rota patterns we offer, please see the attached guidance document to help understand this better.You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.You will be expected to work six out of eight public holidays as well as three weekends out of five.Our values:Kindness, Respect, Teamwork and Improvement.NHS 111 Health Advisor for more information about working in this role.Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role.Interviews will held at our Wakefield Call Centre after successful completion of an assessment.Person SpecificationQualifications / Knowledge.Essential

• Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)

Skills / CompetenciesEssential

• IT literate
• Ability to deal with confidential/sensitive and distressing information
• Able to work under pressure

ExperienceEssential

• Excellent telephone manner
• Customer service skills

Person SpecificationQualifications / Knowledge.Essential

• Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)

Skills / CompetenciesEssential

• IT literate
• Ability to deal with confidential/sensitive and distressing information
• Able to work under pressure

ExperienceEssential

• Excellent telephone manner
• Customer service skills

Expected salary

£24071 – 25674 per year

Location

Wath upon Dearne, South Yorkshire

Job date

Sun, 09 Mar 2025 00:43:36 GMT

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