1ST Line IT Support

Location:

Inverness (IV2) – Inverness-shire, Scotland, United Kingdom

Salary:

£31,000 per year

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

Sterling Cross

Job ID:

132997158

Posted On:

18 May 2026

A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness.

This is a varied and fast-paced role providing first-line technical support across a multi-site business environment.

Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems.

Experience with remote support tools and basic networking concepts would be advantageous.

This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment.

Person specification:

* Previous experience within a 1st line IT support, helpdesk or service desk environment
* Confident acting as a first point of contact for technical support queries
* Experience triaging, prioritising and managing support tickets effectively
* Experience using remote support tools and ticketing systems would be advantageous
* Candidates must have full right to work in the UK, as visa sponsorship is not available for this position.

Benefits:

* Pension scheme
* Retain discounts & savings
* Staff lottery
* Wellbeing support
* Full training & development

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