1st Line Support

Location:

Northampton (NN2) – Northamptonshire, East Midlands, United Kingdom

Salary:

£24000 – £27000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Concept Resourcing

Job ID:

131494529

Posted On:

10 January 2025

1st Line Engineer

Hybrid – Northampton

Up to GBP27,000 DOE

I have partnered with one of Europes largest and fastest growing MSP’s and we are on the look out for an outstanding 1st line engineer to provide support to a wide variety of clients. I have added a few more details below:

Key Responsibilities:

* Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022.
* Support the main Service Desk Team and prioritise tickets efficiently.
* Handle escalated service requests and keep clients informed of progress.
* Monitor clients’ IT systems via monitoring software and escalate issues as needed.

Requirements:

* Positive attitude and good communication skills.
* Ability to work well in a team.
* Strong organisational skills and attention to detail.
* Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.

What they offer:

* Hybrid Working (3 days in/2 days out)
* Competitive salary: GBP24,000 – GBP27,000
* Location: Northampton
* Social, supportive, and fun culture
* Perks: Incentives, top-of-the-range technology, subsidised healthcare, annual leave, progression plan with training & mentorship.

Please apply now for immediate consideration

1st Line Engineer

Hybrid – Northampton

Up to GBP27,000 DOE

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