2nd Line Desktop Support Engineer

Location:

Inverness-shire, Scotland, United Kingdom

Salary:

100 – 330 Per Annum None

Type:

Contract

Start Date:

Immediate

Contract Period:

12 months

Working Hours:

23

Main Industry:

Search Information Technology Jobs

Advertiser:

Expert Employment

Job ID:

132574053

Posted On:

24 December 2025

2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.

Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus

Certifications:
– MCP on Windows certification preferred
– Dell certification preferred

Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.

What you will be doing:

Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.

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