2nd Line Incident Solver

Job title:

2nd Line Incident Solver

Company:

In-Hire

Job description

At InHire we believe that talent runs businesses – and the right recruitment partner can unlock unlimited potential within your organisation. That’s why we’ve reimagined recruitment from the ground up. Beyond checking resume boxes, we seek candidates who ignite possibilities, challenge the status quo and elevate every role they touch. Our process focuses as much on cultural fit, motivation and mindset as on experience and skillsets. What truly sets us apart though is our commitment to creating mutual value – for both clients and candidates alike. We believe the right hire unleashes untold opportunities; the perfect role unleashes a person’s fullest potential. We deeply understand the needs, pain points and growth ambitions of our clients. Then we tap our network of over 2 million global professionals to identify the exact talents and perspectives aligned to your biggest priorities. Once hired, our retainership model ensures your new recruits receive ongoing support to integrate, develop and thrive within your culture. We stay invested in their long-term motivation and engagement.The Role

• We are seeking experienced IT professionals to join our 2nd Line Incident Solver team.
• This team will be responsible for incident analysis, coordination with IT vendors and market parties (DGOs), and facilitating recurring Transaction Hubs per DGO.
• The team’s focus will be on the Message Exchange (MEX) service domain, covering functional areas such as Structure, Rectification, Measure/Bill, and Infeed, relating to transaction processing for the CMS application.
• Key responsibilities include incident analysis, vendor coordination, stakeholder communication, knowledge management, and continuous improvement.

Team Composition:

• 1 Team Lead
• 2 Senior Incident Analysts
• 2 Medior Incident Analysts
• 4 Junior Incident Analysts

To apply, please submit your CV and cover letter. We look forward to reviewing your application!Ideal ProfileRequirements:Team Lead:

• 5+ years of experience as an incident analyst
• 5+ years of experience in coordination, communication, and facilitation with external stakeholders
• 5+ years of experience in drawing up and managing escalation procedures
• 5+ years of experience in leading and coaching teams
• 5+ years of experience in preparing reports using Excel
• ITIL Foundation certification
• Professional Scrum Master or Product Owner certification
• Experience in DevOps tools
• Experience in writing, modifying, and executing SQL queries
• Demonstrable knowledge and 8+ years of expertise in MIG Domains (Structure/Measure/Rectification)

Senior Incident Analyst:

• 5+ years of experience as an incident analyst
• 5+ years of experience in coordination, communication, and facilitation with external stakeholders
• ITIL Foundation certification
• Professional Scrum Master or Product Owner certification
• Experience in DevOps tools
• Experience in writing, modifying, and executing SQL queries
• 2+ years of experience managing and coaching teams (nice to have)
• Demonstrable knowledge and 5+ years of expertise in MIG Domains (Structure/Measure/Rectification) (desired)

Medior Incident Analyst:

• 2+ years of experience as an incident analyst
• 2+ years of experience using incident management tools
• 2+ years of experience in Excel
• ITIL Foundation certification (nice to have)
• Experience in DevOps tools (desired)
• Experience in writing, modifying, and executing SQL queries (desired)
• 2+ years of experience in coordination, communication, and facilitation with external stakeholders (desired)
• Demonstrable knowledge and 2+ years of expertise in MIG Domains (Structure/Measure/Rectification) (desired)

Junior Incident Analyst:

• 1+ years of experience using incident management tools
• ITIL Foundation certification (nice to have)

All Roles:

• Relevant Bachelor’s or Master’s degree
• Fluent in Dutch or French (C1 level) + good knowledge of the other national language (B2 min)
• Excellent English skills (written & verbal)
• At least 2 team members with C1 Dutch & 2 with C1 French (desired)
• Experience reading business process models, requirements, functional designs, and BPMN
• Experience in 3rd party management

What’s on Offer?

• Work alongside & learn from best in class talent
• Join a well known brand within IT Services
• Excellent career development opportunities

Expected salary

€75000 per year

Location

Bruxelles

Job date

Sun, 03 Nov 2024 04:08:38 GMT

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