2nd Line IT Support Engineer

Location:

Leeds (LS9) – West Yorkshire, North East, United Kingdom

Salary:

market rate

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Corecom Consulting

Job ID:

131517428

Posted On:

17 January 2025

A unique opportunity has arisen with one of our clients to work within their Facilities & IT Department, providing 2nd line technical support, managing Windows systems, ensuring security compliance, and maintaining system availability.

It requires expertise in infrastructure and back-office products, along with offering customer guidance and liaising with third parties as needed, while completing routine tasks with minimal supervision.
Duties & Responsibilities:

* Provide efficient 1st and 2nd line technical support, ensuring high customer service standards and meeting SLAs.
* Diagnose and resolve user issues remotely or on-site, collaborating with 3rd line support when needed.
* Log calls, generate monthly Helpdesk statistics, and maintain system security.
* Offer training and advice on computer equipment use and arrange external support when necessary.

Required Skills & Qualifications:

* Strong knowledge of Windows 10/11, MS Server 2012/2016/2019; Mac OSX is a plus.
* Experience with networking (LAN, WAN, Wi-Fi), Active Directory, antivirus software, MS Office 365, and remote access tools.
* Good understanding of PC hardware/software setup, TCP/IP networking, and excellent phone communication skills.
* MCP certification preferred (training provided).

There are numerous benefits and perks available as part of this role. Onsite parking is also available.

Please reply with your CV.

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