3rd Line IT Support Engineer

Location:

Bradford (BD5) – West Yorkshire, North East, United Kingdom

Salary:

£35k – 40k per year + Benefits

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

Hiring People

Job ID:

130510555

Posted On:

15 May 2024

Are you a 3rd Line Support Engineer looking for a new role with a growing dynamic company? If so we are looking for a 3rd Line IT Support Engineer with skills consisting of Office 365, Azure, Windows Server and networking.

This is a varied role with a MSP that will enable you to have exposure and gain experience with a wide range of technologies and be hands-on with client projects. You are also required to travel to client sites occasionally using your own vehicle.

Benefits of Working with Us:

* Job type – Permanent
* Salary up to A£40,000 per year, 08:30 – 17:00 Mon – Fri; 37.5 Hours
* Car Allowance
* 20 days holiday increasing to a maximum of 25 days + public holidays
* Pension plan (Nest 3% employer, 5% employee)
* Company mobile phone
* Company laptop

Role and Responsibilities:

* Providing technical support to our clients both onsite and remote
* Scope, plan and install new hardware and software
* Assist the Account Director, providing technical input for client meetings – face to face, VC and telephone
* Research and seek solutions to problems and document findings in a timely and effective manner
* Identify new opportunities for additional work and projects as a result of customer contact

Principal Accountabilities:

* Ensure timely delivery of client projects with a focus on quality and customer satisfaction
* Facilitate trouble-free project implementations, garnering positive feedback from clients
* Maintain responsiveness and efficiency in dealing with customer inquiries through the Help Desk
* Manage projects from inception to completion, ensuring technical standards are upheld
* Create comprehensive project documentation for both customer needs and internal records

Essential Skills:

* Exceptional communication skills, both written and verbal, with a strong customer focus
* Proficiency in Microsoft 365, Azure, and Intune
* Knowledge of Windows Server, including Hyper-V, and VMware vSphere
* Experience with server and storage hardware configuration, including Fujitsu and HP
* Familiarity with WatchGuard firewalls, Office 365 applications, and anti-virus software
* Competence in backup software such as Veeam, MSP360, and Wasabi
* Microsoft and manufacturer certifications are highly desirable

Personal Attributes:

* Positive attitude with a proactive approach to problem-solving
* Self-starter with the ability to work independently or as a technical lead within a team
* Professional presentation and excellent time management skills
* Demonstrated leadership abilities and a collaborative mindset
* Commercial awareness and a strong focus on client satisfaction
* Ability to build and maintain rapport with clients

How

If you are a motivated IT professional looking to take the next step in your career, we want to hear from you! Join our team and become part of a company that values innovation, collaboration, and employee growth. Apply now to unleash your potential and embark on an exciting journey with us!

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