4251 – Student Retention and Success Officer

University of Greenwich


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Student Centre
Location:  Greenwich Campus

£26,444 to £29,605
plus £5269 London weighting per annum
Part Time Hours:  0.5FTE
Contract Type: 
Release Date:  Friday 03 November 2023
Closing Date:  Monday 13 November 2023
Interview Date: 

To be confirmed
Reference:  4251

Advert Text

The Student Retention and Success Officer works within the Student Engagement and Success Team in the Student and Academic Services Directorate and in partnership with Faculties, Greenwich Students’ Union (GSU), and wider Professional Services to provide support and analysis to enhance student engagement and improve student retention.

This role will play a key part in supporting the University’s attendance and engagement monitoring system to ensure students who are not engaging are identified early and proactive interventions can be made. The role will work with students and colleagues to ensure that students are given every opportunity to remain on their programme of study and achieve the best possible outcomes.

The role holder will:

  • Support the Senior Student Retention and Success Officer in coordinating attendance monitoring for a Faculty and implementing the Student Engagement Policy including sending notifications to students not engaging in their studies.
  • Support the Senior Student Retention and Success Officer in monitoring the engagement of students on a visa within a Faculty, in adherence to UKVI and the Student Engagement Policy; maintaining close communication with the Visa Compliance Team across the academic year.
  • Support the Senior Student Retention and Success Officer in managing and coordinating the withdrawals and interruptions process for a Faculty.
  • Use data from various systems and referrals to identify students at risk of disengagement and contribute to development and implementation of actions to reduce that risk. This includes collating already available support and reviewing where further support could be provided. It also includes maintaining regular follow up contact with identified students to ensure effective ongoing support and evaluate as necessary.

For an informal discussion about the post please contact Tania Struetzel, Head of Student Engagement and Success on [email protected]

Should you have any queries please contact the HR Recruitment Team on [email protected]

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

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