Accommodation Manager (Fixed Term/Part time)

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We are looking to recruit an Accommodation Manager to join the Accommodation Services Team here at UWE Bristol.  The recruitment and expansion of the team is linked to the exciting new student accommodation development that will provide and additional 900 student bed spaces to our portfolio.  The development, Purdown View, is due for handover in September 2023 and is one of the largest low carbon certified Passivhaus developments of its kind in the world.

As an Accommodation Manager you will be responsible for the day-to-day management of an assigned portfolio of accommodation.  Providing support to students that live with us, enabling them to feel a sense of belonging to a safe, secure and enjoyable community, understanding the part students play in the University experience and modelling healthy and inclusive behaviours. 

The role is varied and part of your remit will also involve liaising with key staff across the University to get the best support for students.  The emphasis is on the wellbeing, safety and satisfaction of residents as well as the management of the properties and facilities provided to standards demanded by legislation, good practice and by the customer.

About us:

It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience.

Accommodation Services provide a home to over 6,300 students living within our portfolio and in nominated City properties. These roles will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.  

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues. We offer guidance on living with others, behaviour management, homesickness, general wellbeing, engagement with Student Life and connecting students to the services offered by the wider University. 

In all our activities, we are driven by a culture of continuous improvement. We implement enhancements to our service delivery to enable an exceptional staff and student experience.

About you:

You will have excellent people skills, and be able to deal with difficult situations calmly in the moment.  You will need to prioritise your own workload. You will offer excellent customer services, whilst balancing the needs of your whole portfolio of students/accommodation.  You will be able to communicate effectively to students, guests, parents, guardians and other stakeholders in the moment both formally and informally.

Knowledge of IT systems or complex databases as an end user would be advantageous.  Skills or an interest in buildings, property management or property legislation would be valuable.

You will need to have excellent networking and influencing skills to establish positive working relationships across the campus.  You will be passionate about people and providing the best service for our customers.

About UWE Bristol: We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff. We are both globally connected and regionally embedded, with strong employer and partner connections. Our staff and students come from over 160 countries making this a diverse, dynamic and rewarding place to work and study.

We are an ambitious and values led  university. Together, our people are working hard to advance knowledge, inspire people and transform futures. We are looking for people with the skills and ambition to help us achieve those aims. 

We have a lot to be proud of at UWE, our achievements  include scoring above sector average in student satisfaction, we have TEF Gold status and are ranked 21st in The Guardian Best UK Universities 2021 and 29th   in the latest Times Higher Education ‘Table of Tables ‘.

Bristol itself is a hub of social and cultural activity and is a big pull for students and employers alike. A city with a creative and fiercely independent mindset, a vibrant music scene, great restaurants and interesting business ventures. Bristol was the first British city to win the European Green Capital award in 2015,and National Geographic listed Bristol as 11th in the world’s ‘cool list ‘ destinations.

The post will be predominantly based on Frenchay, however travel to other campuses and Accommodation Sites, including Cheltenham and Gloucester will be required.

Our lively Frenchay campus where we have invested in the latest facilities and resources to give both staff and students access to everything they need to succeed – £300m has been invested recently on new state-of-the-art learning spaces and accommodation while incredible new facilities  continue to be developed to enhance our offer even further.

Our Glenside Campus which is set within beautiful grounds in Stapleton, just three miles north east of Bristol City Centre. Regular bus services link the campus to the main Frenchay site, the city centre and surrounding areas, and nearby Bristol Parkway train station. Home to UWE’s Faculty of Health and Applied Sciences , Glenside Campus offers excellent teaching facilities, these include a selection of inter-professional simulation suites, enabling students to practice and develop professional competencies, and one of the best health care libraries in England.

In addition to progressive pay rates, UWE Bristol offers a wide range of employee benefits including:

• a generous holiday allowance of 25 days (pro-rata as part time)
• up to 12.5 bank holiday/closure days per year
• excellent defined benefit pension schemes
• access to employee assistance programme
• ongoing learning and development opportunities
• family friendly policies and wellbeing initiatives
• onsite nursery at our Frenchay Campus.
• Retail savings via the Wider Wallet scheme
• option to participate in the cycle to work scheme

We also boast an excellent in-house Learning & Development team who provide a wide variety of in-house training courses and development programmes and our Academic Practice Directorate supports our academic colleagues to ensure the highest in professional teaching standards.

Add your individuality to ours
Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.

Further information

If you would like an informal discussion about this opportunity please contact Michael John on 0117 3286223 or email [email protected] or Kate Peters on 0117 3281424 or email [email protected]

This vacancy is part-time, 22.5 hour per week on a Fixed Term Basis until 31st July 2024.

Due to the nature of role, the postholder will work outside of a normal 9:00-17:00 pattern.  The specific work pattern will be discussed with the successful candidates, however the available vacancies are expected to be as follows:

Monday – 10:00 – 19:00
Tuesday – 08:30 – 16:30
Wednesday – 08:30 – 16:00

The hours for this post are non-standard so flexibility will be required.  Local restrictions around leave will apply, typically around the main arrival and departure times.  The postholders will be expected to take part in a rota of cover for weekends and during university closure periods.  Weekend working will also be required to support the University Open days and Welcome activities.

Interviews are planned to take place week commencing 3rd July.

The University’s normal practice is that new appointments will be made at the starting point of the grade.

This post requires basic DBS clearance.

UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time, with occasional home working currently in operation.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.