Account Manager

Job title:

Account Manager

Company:

Oxford University Press

Job description

More and more people are choosing to learn English.When they do, they become part of an international community of English language learners. We are proud to be at that community’s heart.Our learning materials are trusted by millions of teachers, educational institutions, parents, and learners worldwide. They can teach and learn on their own terms, make progress, and achieve their goals.Together, we move English language learning forward.About the RoleWe are looking for a proactive and customer focused Account Manager to provide comprehensive account management support to ELT (English Language Teaching) customers worldwide. This role is ideally suited to someone with a passion for customer service who can serve as the key point of contact for customers, driving continuous improvement and making recommendations.Key duties will include:

• Provide a full, accurate and comprehensive sales order management service from order receipt to delivery in the market
• Support the Sales teams with commercial activity and proactively provide input into the sales process
• Provide an extensive and proactive customer care experience for customers and local area managers/Regional Sales Directors
• Provide a complete and accurate claims management service within agreed timescales, and analysis and validation of claims according to policy and business requirements
• Manage the lifecycle of ELT customer accounts, ensuring that customer information is accurately reflected on OUP’s core systems
• Manage the pricing lifecycle process from the activation of a new account, through to the on-going maintenance and Annual Pricing review, to support the Sales teams
• Lead and participate in departmental Continuous Improvement projects to identify, implement and review process improvements to ensure the team works according to standard procedures and best practice

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.About YouOur ideal candidate would be someone inquisitive with a strong initiative and the ability to work autonomously. This is not a sales role, neither is it a conventional customer service role. Instead, we are looking for someone that has demonstrable relationship management experience whilst managing accounts – i.e. order processing, nurturing relationships and being the first point of contact for key customer accounts, handling queries and deliveries.Essential:

• Relationship management experience
• Prior experience of working in a customer service environment
• A highly customer-focused “can do” approach and awareness of key customer service values
• Exceptional administrative and organisational skills
• Excellent interpersonal and communication skills
• Proficient in Excel and other Microsoft packages
• Ability to quickly learn and adapt to new systems and procedures

Desirable:

• SAP experience
• Experience of/or an interest in developing process improvement

BenefitsWe care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.Please see our Rewards and Recognition page for more information.QueriesPlease contact with any queries relating to this role.We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Expected salary

£24000 per year

Location

Oxford

Job date

Sun, 18 May 2025 04:26:15 GMT

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