Account Manager

Job title:

Account Manager

Company:

Serco

Job description

Homebased with frequent travel to Serco sites – Wales (Cardiff) / West Midlands (West Bromwich, Birmingham, Coventry)£36,000 per annum, dependant on experience plus company car and benefits
Full-time, permanentReady to make an impact?At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. This vision has driven us to build a best-in-class employment, skills, and training business, aligned with growing government commitments to employment, adult learning, and apprenticeships.Employer engagement, skills, and training are key priorities for Serco in the UK, as we strive not only to be a leading provider but also to deliver renowned services and solutions that support our partners and training providers in achieving their goals.Serco Employment Skills and Training (EST) offers a comprehensive, place-based employability and skills service that can be tailored to government departments, local areas, employers, and citizens.As Account Manager you will play a crucial role in managing employer accounts to meet volume targets and deliver high quality employment, skills, and training outcomes.You’ll be entrusted to:

• Manage and develop a minimum of 10 key employers within a specified sector by building strong relationships with key stakeholder within each account, acting as a point of contact for all queries.
• Conduct regular reviews with employers to ensure services align with evolving employer needs. Develop strategies for targeting key sectors and organisations for apprenticeship and skills recruitment within a specified sector(s).
• Work closely with Resourcers to ensure opportunities are filled with suitable learners / candidates in a timely manner.
• Ensure Serco’s full-service offering is presented to employers ensuring Serco is positioned as the employers partner of choice for all pre and post-employment support.
• Track and report on key metrics such as employer account performance, including placements, satisfaction rates, sustainability, retention and repeat service usage.
• Provide regular updates to the Strategic Account Manager and other stakeholders on account progress, growth and potential opportunities.
• Use data insights to identify areas for improvement in account management, service delivery and employer engagement. Share insights and recommendations with the Stakeholder Engagement Manger to improve overall service quality and ensure screens are conducted in line with employer needs.

Does this sound like you?You’ll be a great fit for this role if you have:

• Proven experience in account management, recruitment, or employer engagement, ideally within a high volume or national account environment.
• Excellent communication, negotiation, and presentation skills with the ability to engage and influence with a diverse range of stakeholders.
• Strong problem solving and analytical skills with a data driven approach to performance monitoring.
• Experience in developing strategies and translating them into actionable plans.
• Qualified to NVQ Level 4 (or equivalent qualification or experience)
• An understanding of the skills and employability sector, including current trends, challenges, and opportunities
• Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour).
• Highly computer literate (MS Word, Outlook, Excel, PowerPoint).

Discover all you need to keep growingHere you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.Because this is a place for youOur people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about usAt Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.Let’s impact a better future, together. Apply today.For help with your application, or to discuss your eligibility, please contact 0345 010 4000.

Expected salary

£36000 per year

Location

Cardiff

Job date

Sat, 25 Jan 2025 07:50:15 GMT

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