Account Manager

Job title:

Account Manager

Company:

AXA

Job description

About AXA Group OperationsUnder the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the followingdivisions:– Group CIO– Group Technology Operations– Group Security– Group Emerging Data & Technology– Group Procurement & Sourcing– Group Operations Transformation– Strategic Programs, Group Operations Finance– GO General Secretary and Risks– AXA GO BO (legal entity: AXA Business Services)AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff members.2- Overview of the roleReporting to the Executive Account Manager or directly to the Market Head, the Account Manager acts as theAmbassador of AXA GO for the services and products delivered to an AXA Entity / Operating Company. TheAccount Manager is also the “Voice of the Customer” within GO. The Account Manager is the preferred point ofcontact for the Entity / Op Co for all elements of an E2E service including QoS, financial topics, security, risk,compliance, audit.The Account Manager will manage escalations from the Entity and communicate the GO strategy towards theEntity.Internal3- Role Purpose▪ Acts as the primary point of contact for the Entities / Op Cos:o Builds strong relationships with key Entity contactso Manages regular interactions with key stakeholderso Ensures teamwork & communication with Entity and provide pro-activeinformationo Discuss/exchange/monitor with Product/Project/GSC teams before revertingback to Opcos, and speak as One voiceo Supports the strategy implementation and Product adoption (e.g. to push‘mandatory’ product (class 1))o Support the Entity on the GO organization and process to interact with rightpeople and Supports GO to identify the right person on the Entity to contact▪ Takes accountability for the overall satisfaction, supporting the quality of all services,processes, products and programs delivered to the Entityo Is the escalation point in case of QoS, delivery issues, timely managed and matchcontacts to needso Participate in critical incident Meetings, and report to CIOs on severe incidents(overall communication and follow up)o Ensures operational customer satisfaction (CSAT, regular feedback / exchange…)with Entitieso Accountable for the improvement plan, including CSAT action plano Understands all risks operations (people, financial, operational and security) andhelps to ensure all risks are managed/mitigated and the impact on the Business▪ Communicates GO strategy and any organizational / service changes towards the Entityo Ensures GO Mandate (including the Engagement Model) is known, understood andapplied by the Entity and deter any local deviationo Contributes to the Strategic Product roadmap and ensures progress is cascaded toEntities, Support preparation of CEO / CIO / COO talks

• Ensures Financial transparency between GO and the Entity

o The Account Manager Supports GO Commercial Finance in preparation andpresentation of the Finance Instance/Clearance meetingo Accountable for volume consolidation (including CESAME…), P*Q questions andcharge cards validationo Work with PBP / GO Products to improve financial transparency and consistencytowards entities coordination, in alignment with GO Financeo To secure GO revenue through contractualization (SoW) and PO requests and invoicecollection for BAU NCF once SFL is validated by customer and GOo Works with GO finance and Products to secure GO revenue through billing and cashcollectiono Provide support, input, and checks for SFL consolidation and Charge Card (forecastprocess) updates (with close attention to SV/volume updates) align with GO Financeand GO Products, in timely mannero GO Markets lead Joint Saving Program with Entitieso Supports Entities business case developmentInternal

• Ensures relevant governance is followed and follows up on actions

o Is accountable for transversal and Global Governance setup making the bridge withProducts/Programs: effective and right quality (covering day to day delivery, QoS, …)o Accountable for the contractual coverage monitoring and ensure the properfollow-upo Supports the local implementation of global product/processes/services/tools(inform of initiative output)o Accountable for the monthly follow up of the financial flows (cost and volume) arecomplete and remediate gaps (Contract – PO – SOW – Invoicing – Payment – Licenses),align with GO Products and GO Financeo In collaboration with GO Products and Entities, assist in the initial cost proposal/SoWfor projects. Facilitate the approval of the cost proposal. Be transparent on what is inscope or noto Manage, monitor, process and track all incoming engagement requests and queries,keeping the entity requestor updated of progress (silva Follow up)o Ensures relevant reporting is available le and shared with the Entity (service, auditand financial risk, global programs………)QualificationsLeadership Capabilities▪ Business and functional skills− Very strong knowledge of GO strategy, Tech and Data roadmap, objectives, organizationand constraints− Good understanding of insurance business needs/challenges of the Opco in the short andlong term− Strong understanding of regulation and imperatives on Risk and Control, Legal andGovernance, Compliance and Data Privacy regulations and rules− Strong understanding of financial management processes and budget management− Strong understanding of GO Operations activities and track record in project / programdelivery− Excellent English communication level▪ Interpersonal skills− Excellent communication skills, with the ability to build trustful relationships at all levels− Excellent listening and facilitation skills to manage conflicting interests with a constructiveand transversal mindset− Capacity to speak up assertively and put good and bad messages on the table in theinterest of the Group operations local legal entity, Group Operations or AXA Group− Ability to work in multi-cultural teams and achieving results in a matrix organization▪ Leadership skills− Proven capacity to lead the change in a context of transformation to reach a higher levelof simplification and efficiency− Capacity to take ownership towards concrete results with a hands-on and pragmaticattitude− Experience of managing and delivering continuous service improvements across anorganization− High level of personal accountability and strong commitment− Ability to engage and inspireInternal▪ Strategic Vision− Effectively communicates the GO vision & goals− Maintain a large angle/ high level perspective, align actions and contribute to overallorganizational strategy enhancement including learnings from benchmarking activitiesand reviews− Understand and articulate the projected direction of the organization and how changesmight impact the Organization5- Education & Experience▪ Strong IT background▪ Experience of working in a complex global Organization▪ Good understanding of Group Operations Governance▪ Good understanding of GO financial, project and product processes

Expected salary

Location

Paris

Job date

Wed, 29 Jan 2025 23:30:58 GMT

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