Account Manager

Location:

Telford (TF1) – Shropshire, West Midlands, United Kingdom

Salary:

£27k – 28.7k per year

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Jonathan Lee Recruitment Ltd

Job ID:

131752890

Posted On:

02 April 2025

Embark on a rewarding career journey with an industry leader in the food packaging sector. This role offers a unique opportunity to contribute to a company known for its innovation, quality, and commitment to excellence. As the Internal Account Manager, you’ll play a pivotal role in maintaining client satisfaction and ensuring the seamless operation of day-to-day account activities. This position is perfect for those looking to enhance their skills in a fast-paced, dynamic environment while making a significant impact on the company’s success.

What You Will Do:

– Establish and develop relationships with both new and existing contacts to understand customer needs and expectations.

– Handle purchase orders, from inputting orders into the system to updating orders to reflect any changes.

– Proactively manage customer orders, ensuring timely and efficient resolution of any issues.

– Take ownership of customer complaints, ensuring quick and efficient resolution.

– Support External National Account Managers in delivering excellent customer service and achieving monthly and yearly targets.

– Update and maintain internal systems with relevant information, ensuring data integrity and accessibility.

What You Will Bring:

– Proven experience working within an FMCG business.

– Demonstrable record of success and experience in FMCG Forecasting.

– Strong customer service skills and the ability to communicate effectively at all levels.

– Excellent organisational skills to prioritise effectively in a fast-paced environment.

– Good IT skills, including proficiency in Microsoft Office, Excel, Word, and PowerPoint.

This role is integral to ensuring that operational information flows efficiently from the company to the customer and vice versa, guaranteeing excellent customer service and contributing to the company’s overarching goal of being the leader in the food packaging industry. Based in Telford, Shropshire, the company prides itself on its innovative approach, producing over 1.2 billion products annually and serving major food producers and retail brands worldwide.

Interested?:

If you’re ready to take the next step in your career with a company that values innovation and customer satisfaction, we want to hear from you. Apply now to become the Internal Account Manager and be part of a team that’s shaping the future of the food packaging industry.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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