Account Manager, France

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch’s core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

Role and Responsibilities 

As our new Account Manager, you turn customers into fans – leading your client accounts to ensure the most strategic and highest quality work. You are a trusted advisor to your clients and you maintain a strong understanding of their business objectives. Your primary responsibility is account development and growth. 

As our new Account Manager you will: 

• Lead a set of accounts ensuring high satisfaction, profitability, and growth
• Cultivate and maintain proactive and strong relationships with your clients
• Collaborate closely with Strategists, Customer Success Managers, Project Managers and Producers on all aspects of delivery and growth
• Collaborate closely with subject matter experts as needed to pursue expansion opportunities
• Work across a variety of project and program types – including those providing standard and/or rich mobile messaging, digital advertising, email marketing, and other CRM solutions

The role is based in Paris and report to the Regional Director Central Europe. 

Requirements

In order to contribute in this role, you are customer focused and have the ability to create relationships with decision makers high up in organisations. You are curious on how things works and have excellent writing, presentation and communication skills with an ability to conceptualise the technical and commercial values of our offering. The role requires you to have the ability to work independently and take ownership of your own work as well as be a team player. 

• Relevant experience in a similar role within relevant industry
• B2B experience
• Ability to deal with large accounts enterprises
• Advanced knowledge of Excel and used to stringent processes
• Fluency in French and English

Big Plus! 

• Experience within the field of Mobile Marketing / Messaging (SMS A2P, Rich SMS, RCS, WhatsApp, etc.) or in a related field (emailing, online advertising, mobile applications, etc.).
• Technical background

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don’t let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!

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