Account Operations Specialist

Location:

Stockport – United Kingdom

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

131729408

Posted On:

27 March 2025

Join adidas Europe and shape the future of the sporting goods industry!

For over 75 years, our European heritage has been a fusion of culture and innovation, driving global sports trends. Our offices, from Herzogenaurach to London, Berlin, Amsterdam, Warsaw, Athens, Milan, Manchester, and Paris, are centres of creativity and collaboration. We aim to be Europe’s best sports brand, seeking pioneers and visionaries to join our bold journey.

At adidas, you’re not just getting a job; you’re invited to make a global impact, joining a team that values creativity, courage and innovation.

Are you ready to be part of our journey?

You’ll be joining our Stockport

Head office, home to 18 showrooms, our Conference Centre, staff Wellness Hub, a truly state-of-the-art gym – fully loaded with Peloton bikes & every piece of gym equipment you can imagine. An indoor astroturf pitch, chat boxes & creative corners creative spaces. Our Stockport team consists of over 350 adidas employees, working across, Brand, Sports Marketing, Marketing Activations, Visual Merchandising, Sales, Account Operations, Finance, HR & many more.

What you’ll do….

To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.

  

· Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.

· Build and maintain strong relationships with our internal and external partners

· Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice

· Produce, analyse and interpret data and reports in line with business requirements and external customer expectations

· Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions

· Work with supply chain to ensure specific customer requirements are met

· Maximise additional business opportunities by working with sales managers and customers

· Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met

· Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base

· Support sales in the monthly forecasting process

· Act as departmental champion for assigned tasks/objectives, updating the wider team as required

Skills you’ll need…

· A strong Customer Service focus

· A high level of problem solving ability

· Highly developed orgnisational and time management skills

· Superior attention to detail and accuracy

· Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders

· Ability to contribute to a team environment where performance is measured

· Experience in working under pressure to meet deadlines and conflicting priorities

· Strong Microsoft Office skills are essential and experience using SAP is desirable

· A flexible and mature approach is imperative

 

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