Admin and Customer Service Manager

Location:

Mansfield (NG18) – Nottinghamshire, East Midlands, United Kingdom

Salary:

38000.00 – 40000.00

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Job ID:

133114524

Company:

Personnel Solutions (Midlands) Ltd

Posted On:

23 June 2026

PS Ltd is recruiting for an experienced Administration & Customer Service Manager to join a busy and growing business in Mansfield.

Location: Mansfield

Salary: 38,000 – 40,000 DOE

Hours: Monday to Friday, 8:00am – 5:00pm

Key Responsibilities
Manage and develop the administration and customer service team Oversee workload planning, scheduling and resource allocation Ensure efficient processing of all new and existing work instructions Monitor KPIs, performance and service levels Manage customer complaints and escalations through to resolution Produce operational and performance reports for senior management Drive process improvements and operational efficiencies Support financial reporting, WIP management and cost control Build strong relationships with customers, clients and stakeholders
Requirements
Previous experience managing administration and/or customer service teams Strong leadership and people management skills Experience managing workloads, KPIs and service levels Excellent organisational and problem-solving abilities Confident handling customer complaints and escalations Strong IT skills, including Microsoft Office Customer-focused with a commitment to delivering high service standards
for the Admin and Customer Service Manager role, please do so online and a member of the team will be in touch!

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