Training Department Support Officer X 2
Location: Just outside of Banbury, Oxfordshire / Type: Full-time / Temporary to cover ongoing sickness / Start Date: ASAP /Driving Licence Highly Desirable
This role is working Monday to Friday 9am – 5pm
Pay – £14 per hour
A respected UK charity is seeking a highly organised and empathetic individual to join its Training Department as a Support Officer. This is a varied and rewarding role supporting life-enhancing services and volunteer programs across the organisation.
Key Responsibilities
– Act as the first point of contact for public enquiries via phone, email, and in person.
– Administer applications for service users and volunteers across multiple programs.
– Provide day-to-day administrative support to departmental teams and managers.
– Offer guidance to clients and volunteers on practical matters including insurance, access, and aftercare.
– Organise training courses, workshops, and public information sessions.
– Support the delivery of regional and national charity events.
– Maintain accurate records and produce departmental statistics.
– Assist with documentation updates and digital platform development.
– Ensure GDPR compliance and manage insurance-related administration.
– Handle departmental ordering, invoicing, donations, and expenses.
– Support emergency management and transition processes.
– Draft correspondence and oversee mailing operations.
– Carry out other administrative duties as required.
Key Skills & Experience
– Proficient in Microsoft Office (Word, Excel, Outlook, Access) and database systems.
– Strong understanding of GDPR and data protection.
– Excellent communication skills across diverse audiences.
– Empathetic, detail-oriented, and calm under pressure.
– Flexible and able to embrace change and solve problems effectively.
– Team player with a proactive attitude.
Requirements
– Full UK Driving Licence is highly desirable
– Understanding of safeguarding principles and their application
If you are available for immediate / ongoing temporary work, APPLY NOW
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