Administration Assistant Grade IV – Nursing & Patient Advice & Liaison Department

Job title:

Administration Assistant Grade IV – Nursing & Patient Advice & Liaison Department

Company:

Tallaght Hospital

Job description

Job DetailsJob Title: Grade IV Administration Assistant
Reference No: 04.015 (2025)
Department / Directorate: Nursing Directorate/ Patient Advice & Liaison Department
Reports to: Patient Advice & Liaison Manager or DeputyTallaght University Hospital (TUH) is a model 4, voluntary, academic teaching hospital partnered with Trinity College and situated in south west Dublin. With a staff of over 4,000 people from 63 different countries, it provides both acute and tertiary care to an increasing population of circa 800,000 people and is a provider of local, regional and national specialties. It is also a National Urology Centre, the second largest provider of dialysis services in the country, Pelvic and Acetabulum National Centre and a designated Trauma Unit.The Hospital is part of the newly established HSE Dublin & Midlands Region, which serves a population of over 1.2 million across seven counties, and operates under the governance of an independent Board of Directors who give their time on a voluntary basis. TUH is also supported by the Adelaide Health Foundation, the Meath Foundation and Tallaght University Hospital Foundation.TUH recognises the role it plays in our community both as an employer and provider of healthcare and is committed to building a sustainable future for our region both now and into the future with a focus on patient outcomes.The Hospital is ambitious, recognising that healthcare delivery is undergoing seismic change and will be different now and into the future, largely due to digital and technological advances along with research continuing to discover and test new treatment options. TUH wants to be a leader in determining that future.It is a “Hospital without Walls” always looking to optimise care both within and beyond in line with the Sláintecare vision of providing the right care, in the right place, at the right time whilst empowering our patients and staff.TUH Vision and Values
The vision of the Hospital is “ Caring for People to Live Better Lives” through excellent health outcomes supported by evidenced based practice, positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.Our TUH CARE values – for patients, their families, our community and staff are:

• Collaborate – together and with our academic and care partners
• Achieve – our goals, positive outcomes and wellbeing
• Respect – for patients, each other and our environment
• Equity – for patients and staff

At TUH we view our staff as our most valuable asset and every member of the Team is valued equally. We recognise that a skilled, satisfied and motivated workforce is a prerequisite to high quality care.A full overview of TUH is available on www.tuh.ie/about usPurpose of the Role:
The Grade IV role will be responsible for providing efficient administration support across the Nursing Directorate. The role will include admin across:

• The Nursing Directorate
• Patient Advocacy and Liaison Department/ Decision Support service.
• Working with specialist and advanced practice services to support data collection and report development

Overview of Role:Key Duties and Responsibilities

• Will convey the message of a caring, friendly, professional, confidential patient/customer centered service, committed to the delivery of a high quality customer service
• Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner
• Monitor and manage incoming calls both over the telephone and in person responding appropriately
• Assist with the organization and preparation of meetings as appropriate including accurate recording and transcription of minutes
• Assist with the accurate collection of data, and typing of reports for review
• Provide general admin support including ordering of supplies and display of Patient information packs as appropriate
• Commitment to continuous professional development including completion of relevant internal training programmes available through our Centre for Learning & Development Prospectus
• Any other duties that may be assigned from time to time

Qualifications & Experience requiredMust have:

• Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent

Or

• Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5

Or

• Have satisfactory relevant experience which encompasses demonstrable equivalent skills

And

• 2 years relevant administration experience
• Relevant experience in recording and transcribing minutes of meetings.
• Practical experience of use of IT systems / packages
• Proficient in the use of Microsoft office i.e. Word, Excel, Outlook, PowerPoint
• Fluent command and understanding of the English language to include spoken and written word

Desirable:

• Minimum of 1 year’s administration experience in Healthcare environment

Reward & Recognition

• Remuneration is in accordance with the Department of Health Consolidated Salary Scales, grade code 0558
• The appointment is whole time, permanent and pensionable
• The annual leave entitlement is 27 working days per year including 10 bank holidays as they occur. The leave year runs from 1st April to the 31st of March each year
• Normal working hours are 37 worked over 5 days. Your contracted hours of work are liable to change between the hours of 8 am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement

Application process
Applications can be submitted ‘on-line’ at www.tuh.ie/careers by completing the application form and attaching your CV. Candidates should be aware that, when applying for a post through the ‘On-Line’ Application System (Candidate Manager) they will receive an automated replying acknowledging receipt of their application. Should you for any reason, not receive this automated acknowledgement, you should notify the Human Resources Department, before the closing date, otherwise your application will not be considered.All candidates should note that, in order to maintain a timely process, the closing date and time for receipt of applications will be strictly adhered to.Informal Enquiries to:Mary Murphy, PA to the Director of Nursing, Telephone (01) 414 2154 or email mary.murphy20@tuh.ieOrCarol Mullins, Manager Patient Advice & Liaison Service, Telephone (01) 414 4709 or email carol.mullins@tuh.ieClosing Date: Before close of business on 25th April 2025TUH Core Competencies: Core Area Competency Level
Managing the service Quality & Safety of Service 2
Managing the service Delivery of Results 1
Managing Change Problem Solving & Decision Making 2
Managing Change Communications & Influencing 1
Managing Yourself Team player 1
Managing Yourself Planning and Organising 1
Managing People People Management 1
Managing People Leadership 1Please go to www.tuh.ie/careers.ie for details of the Core Competencies

Expected salary

Location

Tallaght, Co Dublin

Job date

Sat, 12 Apr 2025 22:32:54 GMT

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