Admissions Manager (Undergraduate)

University of Stirling

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Admissions Manager (Undergraduate)

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Post Details

Full time
Open ended

The closing date for applications is midnight on Sunday 02 April 2023.
Interviews are expected to take place on Wednesday 03 May 2023.

There is an expectation that work will be undertaken in the UK. 

For the purposes of sponsorship, this is a postdoctoral role under SOC code 2317.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. 

The Post

The Admissions and Access team, which sits within the Communications, Marketing and Recruitment Directorate, provides a fully centralised, professional admissions service, responsive to customers and stakeholders. We are committed to excellent service delivery by:

  • providing an exceptional applicant experience to applicants each year and supporting two annual intakes for different modes of study including across: access; undergraduate; postgraduate taught; postgraduate research; study abroad; international exchange; CPD and flexible learning courses
  • meeting key performance indicators, particularly application and offer-making response times
  • engaging and working in partnership with professional services and the academic community
  • being responsive to the global marketplace and regulatory requirements 

The Admissions Manager (Undergraduate) will play a key role in the Admissions & Access management team providing expertise in the delivery of undergraduate admissions and access initiatives.

The post-holder will work to enhance admissions operations and service standards to manage both regulated and unregulated student intake targets, and deliver the ambitions set out in the University’s Strategic Plan. The admissions environment changes rapidly and the successful candidate will be required to have an innovative and positive attitude to change. The post-holder will report to the Head of Admissions Operations and will lead the Undergraduate Admissions team, fostering a strong performance culture and exceptional customer service.

Description of Duties

  • Ensure the operational delivery of the undergraduate admissions process, including TNE, study abroad and access to degree studies
  • Manage the Universities & Colleges Admissions Service (UCAS) lifecycle, delivering successful confirmation and Clearing
  • Ensure the operational delivery of contextual admissions to achieve University’s widening participation ambitions
  • Work closely with the Headof Admissions Operationsto manage the offer-making process for regulated places, and courses with controlled intakes
  • Provide intake forecasting and reporting throughout the admissions cycle, providing insightful analysis to help inform strategic offer making
  • Manage the process for Recognition of Prior Learning (RPL) and the award of entry credit                                                                                   
  • Line management responsibility for a team of 10 FTE
  • Undertake the annual performance and development review of staff, ensuring any performance issues are identified and managed
  • Provide support and training for staff as well as guidance on admissions to key stakeholders
  • Member of the Admissions and Access management team
  • Provide expert advice on undergraduate admissions to a range of stakeholders, including faculties and other professional services
  • To deputise for the Head of Admissions Operations when required 
    Customer Service Delivery
  • Work in collaboration with key stakeholders to deliver an applicant experience which is customer-focussed and sector leading
  • Develop and implement an operational plan, including improvements in service delivery and business processes
  • Ensure the undergraduate team provide responsive, high-quality, accurate information, advice andguidance and to applicants, counsellors, and other stakeholders
  • Monitor service delivery and key performance indicators, including application turnaround times
  • Undertake competitor analysis to inform admissions decision making
  • Manage the issuing of Conformation of Acceptance of Study (CAS) ensuring compliance with UKVI regulations
  • Responsible for managing the input of accurate applicant datafor reporting internally and externally e.g. HESA
  • Ensure applicant data is managed and recorded securely and is compliant with GDPR
  • Ensure information about admissions is compliant with CMA rules
  • Manage the process for the Disclosure Scotland Protecting Vulnerable Groups (PVG) scheme Business Process & Systems Development
  • Work in partnership with development teams to assess system functionality and make continuous enhancements
  • Manage theimplementation of the outcomes of admissions reforms
  • Contribute to the development of contingency plans to ensure business continuity in times of non-standard working arrangements 
  • Represent Admissions & Access at internal and external committees and working groups
  • Active member of UCAS Practitioners and other sector Groups, contributing to  sector-wide best practice
  • Work across the CMR directorate to maintain information for the university website and key publications, including the undergraduate prospectus
  • Work with Policy & Planning to manage regulated student intake number
  • Work to streamline and enhance the applicant journey with key partners in the  Student Journey team

Essential Criteria

  • Degree or equivalent experience
  • Demonstrable experience of working in an admissions environment with a sound knowledge of the higher education sector
  • Experience of managing a team
  • Excellent written communication skills with the ability to produce briefing papers and reports for senior management
  • Demonstrable experience of working independently and proactively to resolve complex issues and complete tasks and projects
  • Evidence of ability to research and solve problems using initiative and creativity, and identify and propose both practical and innovative solutions
  • Ability to use performance indicators and targets to deliver improvements
  • Excellent analytical skills with experience of producing, manipulating and analysing data from a variety of sources to provide meaningful management information
  • Demonstrable ability to manage a demanding and varied work-load and to continually re-evaluate priorities
  • The ability to develop effective networks and interact well with colleagues at all levels, both within and outside the University, and to maintain strong, productive relationships
  • The ability to work flexibly and undertake travel to external meetings and conferences may be required

Desirable Criteria

Desirable

  • Experience of responding to Freedom of Information requests involving admissions data
  • Experience of working with SITS or large databases
  • Experience of working with large data sets and undertaking data analysis
  • Experience of undertaking process reviews and/or managing projects

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills
    Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
  • Delivering excellent service
    Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
  • Finding solutions
    Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
  • Embracing change
    Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
  • Using resources effectively
    Identifying and making the most productive use of resources including people, time, information, networks and budgets.
  • Engaging with the wider context
    Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
  • Developing self and others
    Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
  • Working together
    Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
  • Achieving Results
    Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
  • About Us

    Communications, Marketing and Recruitment encompasses: Corporate Communications, Media Relations, Internal and Corporate Communications, Public Affairs, Marketing, Web and Digital Media, and International, UK and European Student Recruitment, and Admissions and Access.
    In delivering the strategic priorities of the University, we support the enhancement of the University’s reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact. 
    The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University’s senior management team and across all faculties and professional support services. By adopting an integrated holistic approach to our work, we ensure the University’s strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling’s research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.

    The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland’s University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery.
    www.stir.ac.uk @stiruni

    Job number

    SERV01658
    Contract Type

    Open Ended
    Closing date

    02-Apr-2023
    Location:

    Stirling Campus
    Grade

    Grade7 £36,333-£43,155 p.a.
    Faculty/Service

    Communications Marketing and Recruitment

    Post Details

    Full time
    Open ended

    The closing date for applications is midnight on Sunday 02 April 2023.
    Interviews are expected to take place on Wednesday 03 May 2023.

    There is an expectation that work will be undertaken in the UK. 

    For the purposes of sponsorship, this is a postdoctoral role under SOC code 2317.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. 

    The Post

    The Admissions and Access team, which sits within the Communications, Marketing and Recruitment Directorate, provides a fully centralised, professional admissions service, responsive to customers and stakeholders. We are committed to excellent service delivery by:

    • providing an exceptional applicant experience to applicants each year and supporting two annual intakes for different modes of study including across: access; undergraduate; postgraduate taught; postgraduate research; study abroad; international exchange; CPD and flexible learning courses
    • meeting key performance indicators, particularly application and offer-making response times
    • engaging and working in partnership with professional services and the academic community
    • being responsive to the global marketplace and regulatory requirements 

    The Admissions Manager (Undergraduate) will play a key role in the Admissions & Access management team providing expertise in the delivery of undergraduate admissions and access initiatives.

    The post-holder will work to enhance admissions operations and service standards to manage both regulated and unregulated student intake targets, and deliver the ambitions set out in the University’s Strategic Plan. The admissions environment changes rapidly and the successful candidate will be required to have an innovative and positive attitude to change. The post-holder will report to the Head of Admissions Operations and will lead the Undergraduate Admissions team, fostering a strong performance culture and exceptional customer service.

    Description of Duties

    • Ensure the operational delivery of the undergraduate admissions process, including TNE, study abroad and access to degree studies
    • Manage the Universities & Colleges Admissions Service (UCAS) lifecycle, delivering successful confirmation and Clearing
    • Ensure the operational delivery of contextual admissions to achieve University’s widening participation ambitions
    • Work closely with the Headof Admissions Operationsto manage the offer-making process for regulated places, and courses with controlled intakes
    • Provide intake forecasting and reporting throughout the admissions cycle, providing insightful analysis to help inform strategic offer making
    • Manage the process for Recognition of Prior Learning (RPL) and the award of entry credit                                                                                   
    • Line management responsibility for a team of 10 FTE
    • Undertake the annual performance and development review of staff, ensuring any performance issues are identified and managed
    • Provide support and training for staff as well as guidance on admissions to key stakeholders
    • Member of the Admissions and Access management team
    • Provide expert advice on undergraduate admissions to a range of stakeholders, including faculties and other professional services
    • To deputise for the Head of Admissions Operations when required 
      Customer Service Delivery
    • Work in collaboration with key stakeholders to deliver an applicant experience which is customer-focussed and sector leading
    • Develop and implement an operational plan, including improvements in service delivery and business processes
    • Ensure the undergraduate team provide responsive, high-quality, accurate information, advice andguidance and to applicants, counsellors, and other stakeholders
    • Monitor service delivery and key performance indicators, including application turnaround times
    • Undertake competitor analysis to inform admissions decision making
    • Manage the issuing of Conformation of Acceptance of Study (CAS) ensuring compliance with UKVI regulations
    • Responsible for managing the input of accurate applicant datafor reporting internally and externally e.g. HESA
    • Ensure applicant data is managed and recorded securely and is compliant with GDPR
    • Ensure information about admissions is compliant with CMA rules
    • Manage the process for the Disclosure Scotland Protecting Vulnerable Groups (PVG) scheme Business Process & Systems Development
    • Work in partnership with development teams to assess system functionality and make continuous enhancements
    • Manage theimplementation of the outcomes of admissions reforms
    • Contribute to the development of contingency plans to ensure business continuity in times of non-standard working arrangements 
    • Represent Admissions & Access at internal and external committees and working groups
    • Active member of UCAS Practitioners and other sector Groups, contributing to  sector-wide best practice
    • Work across the CMR directorate to maintain information for the university website and key publications, including the undergraduate prospectus
    • Work with Policy & Planning to manage regulated student intake number
    • Work to streamline and enhance the applicant journey with key partners in the  Student Journey team

    Essential Criteria

    • Degree or equivalent experience
    • Demonstrable experience of working in an admissions environment with a sound knowledge of the higher education sector
    • Experience of managing a team
    • Excellent written communication skills with the ability to produce briefing papers and reports for senior management
    • Demonstrable experience of working independently and proactively to resolve complex issues and complete tasks and projects
    • Evidence of ability to research and solve problems using initiative and creativity, and identify and propose both practical and innovative solutions
    • Ability to use performance indicators and targets to deliver improvements
    • Excellent analytical skills with experience of producing, manipulating and analysing data from a variety of sources to provide meaningful management information
    • Demonstrable ability to manage a demanding and varied work-load and to continually re-evaluate priorities
    • The ability to develop effective networks and interact well with colleagues at all levels, both within and outside the University, and to maintain strong, productive relationships
    • The ability to work flexibly and undertake travel to external meetings and conferences may be required

    Desirable Criteria

    Desirable

    • Experience of responding to Freedom of Information requests involving admissions data
    • Experience of working with SITS or large databases
    • Experience of working with large data sets and undertaking data analysis
    • Experience of undertaking process reviews and/or managing projects

    Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills
    Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
  • Delivering excellent service
    Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
  • Finding solutions
    Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
  • Embracing change
    Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
  • Using resources effectively
    Identifying and making the most productive use of resources including people, time, information, networks and budgets.
  • Engaging with the wider context
    Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
  • Developing self and others
    Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
  • Working together
    Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
  • Achieving Results
    Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
  • About Us

    Communications, Marketing and Recruitment encompasses: Corporate Communications, Media Relations, Internal and Corporate Communications, Public Affairs, Marketing, Web and Digital Media, and International, UK and European Student Recruitment, and Admissions and Access.
    In delivering the strategic priorities of the University, we support the enhancement of the University’s reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact. 
    The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University’s senior management team and across all faculties and professional support services. By adopting an integrated holistic approach to our work, we ensure the University’s strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling’s research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.

    The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland’s University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery.
    www.stir.ac.uk @stiruni

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