Airline Customer Services Clerk

Job title:

Airline Customer Services Clerk

Company:

BAE Systems

Job description

Job Title: Airline Customer Services ClerkLocation: Warton, Lancashire.Salary: £24,000 plus 11.5% shift allowance (hours for this position will be 06:00am – 14:00pm Monday – Friday)What you’ll be doing:

• Stay informed about flight details, schedules, passenger numbers, and any special requirements, such as passengers with reduced mobility
• Welcome passengers and provide clear information on safety and security procedures
• Issue and complete essential documentation, including passenger manifests, boarding passes, and flight preparation reports
• Communicate any changes to flight schedules to all passengers promptly and effectively
• Weigh and label all hold luggage, accurately recording the information for the flight load report
• Support Business Continuity Management activities within the department
• Willingness to work weekends and irregular shifts and travel on occasions

Your skills and experiences:Essential:

• Customer service experience within a similar environment
• Knowledge of Civil Aviation Authority (CAA) and UK EASA Dangerous Goods regulations, safety standards, and operational procedures
• Experience using passenger handling systems
• Awareness of airline check-in processes and procedures

Desirable:

• NVQ in Customer Service or Aviation.

Benefits:As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.The Corporate Air Travel TeamThis is an exciting opportunity to play a pivotal role in ensuring the safe, efficient, and compliant operation of all company-operated and chartered aircraft. This position is essential for maintaining effective communication with passengers and customers, overseeing the planning and execution of customer operations tasks. As a growing area within BAE Systems, this role provides exposure across various business units, offering a unique opportunity to gain valuable insights into the organisation’s operations. You will ensure the delivery of exceptional customer service, creating a positive and seamless experience for all passengers and customers.Why BAE Systems?This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.Closing Date: 28th February 2025We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.#LI-SS1#LI-Onsite

Expected salary

£24000 per year

Location

Warton, Lancashire

Job date

Sun, 16 Feb 2025 01:12:31 GMT

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