Analyst-Service Performance – German Speaker

Job title:

Analyst-Service Performance – German Speaker

Company:

American Express

Job description

Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.Function Description:GSG Operational Excellence aims to ensure that ICS has a robust first line of defense, playing an active role in supporting the ICS business meet its business objectives and demonstrating an effective control framework. This position will be responsible for Regulatory Business Self Testing in line with established RBST tests.Purpose of the Role:As a part of First Line of Defense, the candidate will assist in design, implementation and assessment of operational risks consistent with our company’s risk appetite.The responsibilities of the incumbent will include:

• Perform regulatory Business Self Testing for teams across ICS in line with the established procedures.
• Compliance and Quality checks include testing, remediation, trending analysis and close collaboration with business teams in improving their compliance performance.
• Generate insights and conclusions from data.
• They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction

Critical Factors to Success:

• Good hands on experience on MS-Excel, MS-Access & PowerPoint
• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
• Proven analytical skills including the ability to think through all aspects of problems and generate possible courses of action
• Proven track record in getting results; ability to coordinate and prioritize
• Good hands on experience on MS-Excel, MS-Access & PowerPoint
• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
• Proven analytical skills including the ability to think through all aspects of problems and generate possible courses of action
• Proven track record in getting results; ability to coordinate and prioritize

Past Experience:

• Experience in Operational Excellence, Compliance, Internal Audit or a related subject area would be given preference
• Bachelor’s Degree or equivalent experience
• Build and Leverage Relationships – Strong collaboration skills and demonstrated ability to network globally.
• Build and sustain relationships with key partners
• Get Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management.
• Self-motivated, pro-active individual with an analytical attitude and excellent attention to detail

Technical Skills/Capabilities:

• Technical background not required
• Microsoft Office

Behavioral Skills /Capabilities:

• Proficiency in German & English
• Effective Time Management
• Attention to Detail

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Expected salary

Location

Madrid

Job date

Thu, 09 Jan 2025 23:48:44 GMT

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