Android Mobile Support Specialist

Job title:

Android Mobile Support Specialist

Company:

Experis

Job description

• Location: Brussels
• Job #24285

We’re in search of a dynamic Android Mobile Support Specialist to join our team, collaborating with a prestigious European Institution located in Belgium.YOUR TASKS:

• Act as a dedicated service desk agent, incident analyst, and problem solver.
• Conduct swift incident analysis, prioritizing first and second-line customer interactions to achieve an exceptional first call resolution rate.
• Provide technical support for Android devices and applications.
• Assist users in setting up and resolving issues with their devices.
• Stay informed about mobile trends and technologies.
• Assist in developing support documents and guides.
• Ensure compatibility across various Android devices and interfaces.
• Communicate effectively with users and teams.

YOUR PROFILE: We highly value talent and expertise! To excel in this role, you must have:

• Fluency in both French and English, facilitating effective communication.
• An ITILV4 certification is mandatory (we offer the opportunity to acquire the certification before the start date).
• A minimum of 3 years of hands-on experience in a similar role.
• Basic knowledge of network systems.
• Previous experience with a ticketing system.
• Solid understanding of Android devices and software.
• Experience with Android app development or support.
• Familiarity with Android SDK and tools.
• Understanding of the mobile development life cycle.
• Ability to troubleshoot Android issues effectively.
• Strong communication and problem-solving abilities.

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Expected salary

Location

Bruxelles

Job date

Fri, 03 May 2024 22:47:32 GMT

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