Applicant & Enquiry Adviser

Oxford Brookes University

Oxford Brookes University is looking to recruit an experienced, reliable and highly motivated Applicant and Enquiry Adviser (full-time and part-time), as a member of the Marketing, Recruitment and Engagement Directorate, you will work directly with applicants, acting as their named contact throughout their applicant journey. You’ll use your knowledge of the student recruitment journey and the admissions process to provide high quality, personalised information and guidance.

As one of the largest employers in Oxford we pride ourselves in the great experience we offer our staff. You’ll be joining a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University. This is an exciting opportunity to work within the Admissions Team for our Marketing, Recruitment and Engagement directorate. The University has adopted equity, diversity and inclusion as core values. We welcome applications from suitably qualified candidates whatever their background, and especially from BAME candidates who are under-represented in our workforce, LGBTQ+ candidates and candidates with disabilities. Applicants with a disability can be reassured that Oxford Brookes is a Disability Confident employer. As a Disability Confident employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

Overall Purpose of the post of Applicant and Enquiry Adviser: 

The Applicant and Enquiry Advisers use information from the University’s Customer Relationship Management System and knowledge of the application process to provide high quality personalised information and guidance to prospective students and applicants. Post holders will act as a named contact to applicants, and will be supported to develop specific knowledge related to designated UK and international markets in order to appropriately support their caseload.

Qualifications and Experience for the post Applicant and Enquiry Adviser: 

You’ll have experience of delivering high levels of accuracy, with the ability to work confidently within our Admissions (CRM) system. We’ll support you to develop your knowledge of specific UK and international markets. The ability to work to agreed standards and performance requirements is essential. You will be motivated and prepared to work flexibly across a busy team to ensure that we deliver against agreed standards and performance requirements. We know that sometimes people can be put off applying for a job, but we realise the ‘perfect candidate’ doesn’t exist. So, if you are looking to join a leading modern institution with ambition for student recruitment growth we’d love to hear from you.


As part of the application process, we ask that all candidates submit a covering letter and a CV. Please make sure to provide examples of how your skills and experience align with the selection criteria outlined in the Person Specification table. Once you have completed this, please upload your covering letter and CV as part of your application.

Flexible working: 

Flexible working: we support work-life balance for all staff, including career breaks, job sharing, flexible hours, etc. The team is based in our recently refurbished offices on our Headington Campus. The agile workspace is designed to offer various styles of working, such as collaborative spaces, Hybrid meeting spaces, individual workstations and a more relaxed setting of comfy sofas.


As an Applicant and Enquiry Adviser you will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme, cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities). For more information about benefits please see the document “All about Brookes” and the “Candidate pack’ below.

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

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