Apprenti(e) Chef de projet Expérience Client in Rueil, France

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Activité principale

• Intégrer le service expérience client d’un laboratoire pharmaceutique et participer à la transformation et au développement de la Culture Client.

• Gestion des dossiers Expérience client et enquêtes de satisfaction client pour la Bu Oncologie et Hématologie.

Mindset et Culture Client

• Intégrer une réflexion globale pour améliorer et développer les comportements et attitudes en interne propice à une culture client forte.

• Participer à l’organisation d’événements et conférences pour nourrir les collaborateurs.

• Accompagner les équipes dans le développement de l’orientation client

• Organiser et animer le plan de communication interne du service expérience client.

Amélioration de la connaissance client

• Gérer et animer le programme de collecte de la voix du client

• Gestion et administration des enquêtes transactionnelles et relationnelles

• Réaliser les études quantitatives de satisfaction client – Net Promoteur Score (NPS)

• Réaliser des analyses qualitatives de verbatims clients pour en tirer des actions d’amélioration et partage auprès des équipes.

• Piloter les outils de mesure de l’expérience client

• Organiser et planifier les évolutions techniques et métiers des outils de collecte de la voix du client

Workshop customer expérience

• Participer à la mise en place de workshops cross fonctionnels sur le design des parcours clients, personaes et idéation à l’expérience client.

• Réaliser les comptes rendus et synthèses des workshops

Formation

• Participer au développement des formations Expérience Client

• Participer et piloter l’ingénierie de formation et prestataires

• Organiser et animer des formations et coaching d’équipe sur l’expérience client

Compétences

• Appétence et intérêt pour l’expérience client (CRM, marketing de la relation client, programme de satisfaction et fidélisation)

• Forte orientation CARE (Customer Focus, Aware, Responsive, Energized & Empowered)

• Sens du client, sens du contact humain

• Curiosité et ouverture d’esprit

• Réactivité

• Dynamisme influent, autonomie

• Force de proposition

• Maitrise de l’Anglais obligatoire (réunions internationales fréquente et gestion de prestataires internationaux)

• Forte capacité de synthèse et d’analyse,

• Réactivité et rapidité dans les actions

• Capacité à gérer simultanément plusieurs projets et dossiers

• Orientation résultat

• Gestion de projet

• Bonne communication et compétence relationnelle

• Rigueur et bon sens

• Connaissance des indicateurs de mesure de la satisfaction client (COS, NPS, …)

• Maitrise du pack office

• Connaissance du monde de la santé et pharma serait un plus

Niveau d’étude souhaité : Master

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Company: Bristol-Myers Squibb

Req Number: R1580604

Updated: 2024-04-20 01:14:40.690 UTC

Location: Rueil-Malmaison-FRA

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.