Area Manager – Housing

Location:

Paignton (TQ4) – Devon, South West, United Kingdom

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Other Industries & Skills:

Management & Executive

Advertiser:

Sanctuary Group

Job ID:

131534545

Posted On:

24 January 2025

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Area Manager – Housing

Paignton based – covering Devon
with a balance of home and office working

£39,543 – £41,624 per year

37.5 hours per week – Monday to Friday

We have an opportunity for an Area Manager – Housing to join our Housing Operations team based in the South West. The team provides a housing management function across general needs and homeownership accommodation.

The role is responsible for Housing Officers, based in the Paignton office, working across Devon. The Area Manager will be responsible for leading and driving the key functions of the housing team which include Antisocial Behaviour management, health & safety, compliance and tenancy management. They will lead in providing outstanding customer service and clear communication to residents and external stakeholders. The ideal candidate will have previous experience in a housing management role with exposure to housing legislation.

The role of Area Manager – Housing will include:

-Day to day contact with direct reports as required – providing oversight and advice
-Line management tasks, performance/ productivity, approvals ensuring we have sufficient service to cover housing management functions
-Reviewing of stakeholder communication including MP and Councillor contact
-Assisting to resolve customer concerns and potential risk issues, i.e. repairs and any H&S issues associated
-Liaising with other teams and business areas, Income, Lettings, Case Management Team, Property Services and CSC
-Management and oversight of compliance tasks as well as formal/ legal notices received from external agencies
-Contacting customers try to and resolve concerns and queries, hopefully deflecting complaints with a suitable resolution
-Complaint management
 

Skills and experiences:

-Institute of Housing qualification or similar is essential
-Proven experience of delivering high quality tenancy services
-Previous experience of managing staff in a similar role
-Working knowledge of relevant regulations and good practice
-Excellent communication and customer care skills
-Basic knowledge of housing management software
-Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
-Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes
 

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

-25 days annual leave
-A pension scheme with employer contributions from Sanctuary
-Life Assurance
-Employee Advice Service including counselling
-Cycle to Work scheme
-Voluntary health plans  
-Employee discounts
-Wellbeing support and tools
-Employee recognition scheme
-Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
-£39,543 per annum (rising to £41,624 per annum after 12 months, subject to satisfactory performance)
 

View the job profile
(if the link is unavailable the Sanctuary careers website)

Closing Date: 5th February 2025

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitmentsanctuary

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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