Assistant Delivery Manager

Energy Saving Trust is an independent organisation working to address the climate
emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to
creating an engaging, supportive, and inclusive workplace for all and providing opportunities
for development, training, and growth. We also provide a range of benefits such as flexible
working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information
on why Energy Saving Trust is a great place to work.

The team

The services delivery team manage and administer loans and grants for energy saving and low or
zero carbon improvements to homes and businesses on behalf of governments, local authorities,
and businesses.

Our work is customer service focussed and seeing the impact we have on the lives of people we
support is what brings us to work each day. We collaborate and support each other, sharing
expertise and best practice and innovating to deliver world class customer experience.

The role 

You will be part of our Edinburgh based Services Delivery team and assist in the managing and
delivery of Scottish Government funded projects that aim to help people across Scotland create
warmer homes, reduce their energy bills, and lower their carbon footprint.

What you’ll do 

• Manage day to day delivery of projects by working closely with the Programme Development
  and Delivery Manager, ensuring targets in the Scottish Government work plan are met, customer
  service is maintained at a high level, applications are processed, and queries are responded to
  within agreed service level agreements.
• Line manage several direct reports to ensure delivery of programme targets, work with the
  Programme Development and Delivery Manager and other team leaders to ensure team
  responsibilities are covered.
• Ensure we deliver a world class customer experience for our loans and grants recipients,
  focussing on continuous improvement.
• You will own and develop relationships with key stakeholders and will identify opportunities
  for growth of the team’s work, provide input to proposals and build capacity and competencies
  within the team.  

What you’ll bring 

• You will have excellent attention to detail, organisational skills and demonstratable
  numerical skills.
• Excellent communication, interpersonal and relationship management skills, proven ability
  to develop and maintain strong, productive relationships with stakeholders.
• Resilient, able to work under pressure and to motivate the team to meet challenging
  targets.
• Strong and effective leadership skills, able to inspire, lead and develop others, and
  strong people management and coaching skills.
• The ability to work independently and to plan and prioritise multiple competing activities is
  essential in this fast-paced environment.
• Demonstrated experience of operational management.

This is a permanent full-time position. Our standard weekly hours are 37.5 hours, Monday to
Friday.

We are open to flexible working locations (within the UK) and as standard we offer all
contracts on blended (home and office-based) working.

For more information, please see the job description on our website.

Applications close 1pm, 31 March 2023 . Interviews are intended to be held W/C
3 April 2023.

To apply, please send your CV and cover letter to [email protected]. In your cover letter
please explain how you meet the essential areas in the job description. Please state the job
reference you are applying for in the subject line. Applications submitted without a covering
letter will not be considered.

If you think you may need additional support or adjustments made to any part of
the application/recruitment process, please get in touch with [email protected].

The majority of our people are working from home but have access to our office locations –
Edinburgh, London, Cardiff, and Belfast. We will we be happy to discuss this and our blended
working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Our commitment to creating a diverse, inclusive, and equitable workplace.

To address the urgent challenges posed by the climate emergency, we need a diversity of people,
experiences, and ideas. We strongly encourage applicants from a wide range of backgrounds and
with different identities and experiences to apply for roles with Energy Saving Trust. If there
is anything we can do to support you in applying, please get in touch with us at [email protected]. Please note that we will always
ensure that a fair recruitment process is followed for all candidates and appointments will be
made based on merit.

Find out more about our
commitment to diversity and inclusion here.