Awards Officer – Education

About our Organisation

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of
human health, the environment and animal welfare. That’s because we cannot tackle these issues
in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we
support and grow the organic market, and we protect forests. We couldn’t do any of this without
our supporters, partners, donors and dedicated staff. We make a difference in the world
where it’s needed the most..

About the Opportunity

We are looking for an Awards Officer to support the customer service delivery of our Food For
Life Award scheme for schools and nurseries. You will be responsible for delivering the
customer service processes that support our settings to achieve our awards. Your focus will be
on supporting our users through the process, reviewing applications, and giving them the best
experience of Food for Life as possible along the way. You will work closely with the Senior
Administrator, and the small and friendly awards team based at our Bristol Head Office (with
hybrid working). Reporting to the Senior Awards Officer, you will also be a key part of the
larger Programme Team helping to grow our awards schemes further to enable more children to
learn about and eat healthy and sustainable food everyday. If you want to help to transform
food culture in schools and love delivering excellent customer service, this could be the role
for you.

About You

We are looking for an enthusiastic team player who:

• Takes pride in delivering exceptional customer service
• Is a highly competent IT user with plenty of experience of using CRM and databases to
  record information
• Is self-motivated and can work autonomously to achieve deadlines and targets
• Is a great communicator and enjoy working with different people, building relationships and
  can convey information in a clear and engaging way
• Has worked with schools or early years settings in some capacity so you understand some of
  the pressures and the challenges they face
• Has an interest in sustainability, food systems and behaviour change
• If you have any further questions about the role please contact Katie Ukleja, Senior Awards
  Officer: [email protected]

Commitment to Safeguarding

The Soil Association and FFL are committed to safeguarding and promoting the welfare of all
children, young people, and vulnerable adults that we work with. In accordance
with this commitment we ensure that we follow a thorough and safe recruitment and selection
process for all roles that work with children. This includes checking against the Disclosure
and Barring Service (DBS) where appropriate. Please note that if you are successful in your
application to the role any offer of employment will be subject to a satisfactory DBS check.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro
  rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with
  length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy,
  sustainable lifestyle and produce

Hours

37.5 hours per week

Permanent

Location

Bristol with hybrid working