Company Description
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
Position: Body & beauty Therapist
Department: Spa
Reports to: Spa Manager
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PURPOSE OF POSITION
Performs salon services, massages, body treatments, facials, waxing services, packages, couples treatments and so forth in a safe and professional manner to all resident using the spa. Each therapist must provide uncompromising attention to resident service.
JOB RESPONSIBILITIES
- Perform facial, massage, body treatments, nail and waxing services in a safe, comfortable, and hygienic manner.
- Maintain an ample inventory of all products necessary to perform all salon, body, facial, nail and waxing services including skin care products, cotton, distilled water, warm wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths. Prepare kits as required.
- Maintain a neat and orderly work area consistent with the high standards of the facility.
- Assist in any and all ways in the beauty salon when not scheduled to perform spa services. This assistance is to include acting as receptionist, selling and restocking professional retail skin care and hair care products.
- Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used.
- Answer all questions related to services performed and products used.
- Be on time for appointments and thoroughly review appointments after completing each service and shift.
- Courteously interact and answer all facility-related questions with Residents.
- Assist in the co-ordination of aesthetic services with other spa programs.
- Ensure current trends in aesthetic industry are reviewed.
- Serve as catalyst to promote spa services to Residents.
- Maintain current professional licenses.
- Report dysfunctional equipment to Spa Manager.
- Work with the Head Therapist in the formulation of plans for projects.
- Ensure individual is well versed in all aspects of the spa’s operations, i.e. business telephone usage, Resident relations, retail sales, spa services (massage, loofah, facial, etc.).
- Assist in the operations of all spa departments as required:
- Reception duties
- Fitness Center supervision
- Recreation/ Kids Club supervision when required
- Ensure cleanliness in all guests and back of house areas.
- Assist with inventory of salon items.
- Advice inventory needs to spa manager well in advance.
- Report guest complaints to Head Therapist/ Spa Manager.
ADMINISTRATIVE DUTIES
- Adherence to Standard Operating Procedures Manual.
- Maintain inventory of supplies for the operation of the treatment rooms.
- Maintain accurate records as required by hotel and government regulations.
- Attend weekly/monthly departmental communication meetings.
HEALTH AND SAFETY
- Follow and ensure that Colleagues follow all safety procedures and practices.
- Adherence to departmental emergency procedures/safety manual.
- Ensure all departments adhere to all safety practices of Raffles Spas.
- Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
FINANCIAL RESPONSIBILITIES
- Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.
- Ensure efficient billing of service to Residents.
COLLEAGUE RELATIONS
- Ensure spa maintains a positive relationship with all departments in the spa and hotel.
- Assist with training in all facility operations.
- Have a complete understanding of and adhere to the spa’s policy relating to safety.
- Understand all spa departments training in pertinent emergency procedures and ensure that all departments are well versed in salon operations (cross training).
- Ensure Colleagues adhere to all spa standards as stated in the employee handbook.
GUEST SERVICE
- Ensure Resident satisfaction at all times by ensuring that safety and service is always the spa’s first priority.
OTHER DUTIES
- Carry out any other duties and responsibilities as assigned.
Qualifications
Diploma in Wellness & Spa or equivalent
Additional Information
Related experience
Yoga experience
Hairdressing
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