BOUCHERON – Retail Excellence Manager (F/H/X)

Summary

Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.

Job Description

Based in Paris, the Retail Excellence Manager for France & Southern Europe will report directly to the France & Southern Europe Brand Director.

As the Retail Excellence Manager, you will drive Retail excellence, overseeing retail performance & operations, training, coaching and managing the Retail Excellence team.

JOB RESPONSIBILITIES

Retail operations: Scope France/South Europe

• Ensure efficient and consistent implementation of operational tools & guidelines (ex: Boutique policies & procedures).
• Strive for operational excellence within all Boutiques, proactively work with the Sales Operations Manager and Boutique Managers to improve operations & maintenance.
• Leverage on all retail excellence evaluation tools to improve retail excellence consistency and singularity:
• Mystery shopping: based on the reports analysis, set action plans with Boutique Managers
• Voice of the client: optimize the impact of having direct feedback from clients to elevate client experience, from the implementation in pilot stores to the full deployment.
• Design a global retail calendar to schedule projects at best with retail rhythms.
• Oversee and support preparation of High Jewelry presentations with VICs.

Retail performance: Scope France/South Europe

• Propose sales objectives and KPI targets across the internal and external boutiques network in close collaboration with the Brand Director.
• Analyze KPIs/reports and identify/propose priority actions to achieve targets and business growth.
• Drive the yearly Boutique action plan process with the Brand Director and the Europe Marketing & Communication team; schedule initiatives.
• Support the consolidation of market reports as well as presentations to HQ

Retail Excellence: Scope Whole Europe

• Partner with Boutique managers to identify areas of improvement to offer an in-store client experience.
• Organize European Store Managers meetings and High Jewelry Committees based on global objectives, needs and feedback.

Training & coaching management: Scope Whole Europe

• Define and implement the training strategy for Retail Teams, ensure 100% participation in both in class and online training
• Evaluate ongoing needs, gather feedback on training programs and share them with Brand Directors and Global Training Team.
• Work on specific training projects to support business challenges (High Jewelry Community)
• Manage training budget and oversee training organization.
• Based on results of evaluation tools, identify priority coaching needs with Field Coach and Store Directors

PROFILE

• 8 to 10 years of experience in retail excellence or retail management (minimum 2 years in luxury retail store)
• Strong leadership skills and experience with coaching and training team members
• Strong analytical skills, with the ability to translate insights into actionable plans.
• Excellent communication skills
• Experience in the jewelry industry and/or in training is a plus.
• Bilingual English and French

DETAILS:

Contract type: CDI

Starting Date: Q3 2024

Boucheron is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively

and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-08-01

Schedule

Full time

Organization

BOUCHERON S.A.S.

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