Business Analyst (Service & Quality) in Automotive Industry

Job title:

Business Analyst (Service & Quality) in Automotive Industry

Company:

BYD

Job description

As a Business Analyst, you will play a key role in monitoring and assessing dealer service quality, collecting and addressing vehicle quality issues, and ensuring high customer satisfaction. Your primary goal will be to drive improvements in service and product quality by analysing data and providing actionable recommendations.Key Responsibilities:

• Conduct or participate in quality assessments of the sales process to ensure brand service standards are met, providing feedback on quality from the customer’s perspective.
• Perform data analysis, comparing service offerings with competitors to identify strengths, areas for improvement, and provide targeted recommendations for enhancements.
• Collect and report on vehicle quality issues in the market, collaborating with relevant parties to resolve and close the loop on these issues.
• Regularly report on assessment results and progress in quality improvements to management.
• Undertake other tasks as assigned by the team leader.

Your Profile: * Over 2 years of relevant experience in quality management, with a preference for experience in the automotive industry especially in passenger car section.

• Strong understanding of dealer marketing experience, customer service principles and best practices, with the ability to handle customer complaints and feedback effectively.
• Excellent skills in data analysis, communication, coordination, and project management.
• Proficient in verbal and written English Skill
• Eligible to work in the UK
• Full Clear UK driving licence

We Offer:

• Ample career growth opportunities within a rapidly expanding Quality team.
• A position at a dynamic company committed to sustainable, forward-thinking technology.
• Competitive salary based on experience and qualification
• 25 Days annual holiday allowance plus bank holidays
• Workplace pension
• Car Sacrifice Scheme
• Team-Building events and ongoing learning and development opportunities

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Expected salary

Location

Hounslow, Greater London

Job date

Sat, 23 Nov 2024 00:37:30 GMT

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