Business Services Analyst Graduate Program

Job title:

Business Services Analyst Graduate Program

Company:

ENTSO-E

Job description

About ENTSO-EENTSO-E is the European Network of Transmission System Operators for Electricity. We coordinate the cross-border system operations, system development and electricity market activities of the 40 electricity transmission system operators (TSOs) which cover 36 countries. The ENTSO-E Secretariat in Brussels is focal point for technical, market and policy questions for all European TSOs in their cooperation with each other, in their joint fulfilment of their legal mandates, and in the intensive interactions with European Commission, regulatory agencies, associations representing network users and other stakeholders.If you want to play a role in creating a sustainable world, then ENTSO-E is the place for you. We are a dynamic European association and are delighted to offer you the opportunity to work for ENTSO-E on important and exciting projects focused on the electricity sector. With us, you will contribute to building the world’s largest integrated electricity market – impacting not only those in the energy sector but also Europe’s overall economy, today and in the future!Job descriptionWe are looking for a highly motivated and proactive individual to join our Graduate Programme as a Business Services Analyst. This programme is designed to develop the next generation of professionals who will help shape the future of Europe’s electricity system and provides for enhanced training and opportunities to experience working in Secretariat Sections, and with international exposure.Your primary assignment will take place in the Business Services Team, supporting our IT platforms and contributing to the improvement and standardisation of core business practices. These include business requirements management, change request prioritisation, business continuity planning, and enhancing the user experience (UX/UI) of our applications. As part of your graduate journey, you will also complete a structured rotation in the ICT section of the Secretariat to build cross-functional knowledge and broaden your organisational perspective.The position is based in ENTSO-E’s Brussels office, within the Market & Operations section. You will report to the Manager of the Business Services Team and work in a hybrid model, offering flexibility between remote and on-site collaboration.Travelling limited to 1-3 times per year may be required.Your responsibilitiesTasks may evolve based on team priorities and projects. Key responsibilities include:

• Requirements Engineering & Planning: Support the consistent collection, definition, and documentation of business requirements across multiple IT applications. Collaborate with colleagues to review and prioritise needs to ensure alignment with strategic objectives.
• Business Continuity Management: Assist in developing and maintaining business continuity strategies, including business impact assessments and recovery plans, in line with organisational and regulatory requirements.
• UX/UI Design: Participate in interface design reviews and propose enhancements to improve usability, accessibility, and consistency across ENTSO-E applications.
• Cross-Team Collaboration: Engage with functional teams and stakeholders to support alignment across applications and business needs. Contribute to the preparation and coordination of the IT Council mechanism from a business perspective.
• Support to ENTSO-E Bodies and Projects: Assist with organising meetings and workshops, preparing documentation, tracking actions, and maintaining the Microsoft SharePoint repository to support transparency and continuity.
• Process Improvement: Contribute to the definition and improvement of processes for managing business requirements. Identify process gaps and propose new templates or tools as needed.
• Section Rotation: Participate in a structured rotation to another section of the Secretariat to gain exposure to different teams, workflows, and responsibilities.

Your profileWe are looking for someone with the following skills and abilities:

• Recent graduate with a university degree in Business Information Systems, Information Technology, Computer Science, Engineering, or a related field.
• A foundational understanding of IT systems from a business perspective, particularly in areas such as requirements gathering, user interface/user experience (UI/UX), and process optimisation.
• Familiarity with tools such as Microsoft Office, SharePoint, JIRA, Confluence, or similar platforms is an advantage.
• Comfortable interpreting technical information and translating it into business language and actionable recommendations.
• Interest or experience in project management principles, including planning, task tracking, stakeholder coordination, and documentation.
• Ability to contribute to multiple workstreams and help keep projects on schedule through structured follow-up and proactive communication.
• Team player with the ability to self-prioritise and adapt to shifting priorities.
• Fast learner, able to thrive in a continuously changing work environment.
• Excellent written and oral communication skills in English.
• Motivation to work in a multicultural environment and contribute to the European energy transition.
• Positive mindset aligned with the values of ENTSO-E: Team, Trust, Future-thinking, Integrity, and Excellence.

What you can expectENTSO-E’s Graduate Program1, aiming at developing the next generation of energy market thought leaders is a 2-year program that combines focused development, cross-functional learning, and international exposure:1. Section Placement:

• Your primary assignment will be in the Business Services Team in the Market & Operations Section, where you will gain in-depth expertise and hands-on experience in your field.
• After completing the programme, you will remain in this section, where you can continue to grow and contribute.

2. Internal Rotation:

• Gain broader insights with a rotation in the ICT section within the Secretariat, allowing you to expand your skills and network.

3. International Exposure:

• Experience working in an international environment with a potential rotation at one of our Member TSOs, broadening your understanding of international practices and perspectives.

4. Personal Development:

• Through mentorship and enhanced training foster your personal growth.

The preferred start date is September/October 2025 depending on the selected candidate’s availability.1 Program structure is subject to change depending on business opportunities, priorities, and needs.Our offerOur people are truly at the heart of our association. You will be part of a multinational and multi-cultural environment, with colleagues from over 30 different nationalities. We believe in a diverse and inclusive workforce which allow us to create an environment where we learn from each other and develop together. We strongly believe in continuous learning and offer a broad range of training and development opportunities to our employees. We are a hybrid workplace and offer a maximum of flexibility enabling to have a good balance between remote working (from Belgium) and engaging physically with colleagues.We offer market competitive compensation and an extensive benefit package, with excellent insurance coverage for you and dependent family members (such as hospitalization, supplemental medical plan). You will benefit from group insurance and travel insurance. You will have the opportunity to participate in a Flexible Benefits Plan to choose for those benefits that create the best value for you.Interested?Please submit your complete application by 10th of August 2025, consisting of a curriculum vitae and a motivational letter on the ENTSO-E career site. We review applications on a rolling basis, but please expect possible delays during summer holiday period. Replies will be dealt with swiftly and in strictest confidence.ENTSO-E is an equal opportunities employer.

Expected salary

Location

Bruxelles

Job date

Thu, 10 Jul 2025 22:40:10 GMT

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