Business Support Administration Assistant (1668)

Working at Oxfam

Oxfam is a global movement of people working together to end the injustice of poverty.


Are you able to work effectively and independently with a diverse and varied workload and a good attention to detail?


Are you numerate with good time and project management skills and experience handling multiple administrative tasks? 


Are you an effective verbal communicator, comfortable being the first Oxfam voice to welcome new supporters to the organization?


Are you passionate about working to achieve Oxfam’s aims, as it carries out direct engagement with the public – can you build networks and develop effective working relationships?


If the answer is yes, then would like to hear from you.


The Role:


Oxfam GB is looking for a Business Support Administration Assistant to provide the administrative support and coordination of the logistical and compliance elements required across Oxfam GB’s direct engagement and events activity ensuring that tasks are delivered to time and within agreed standards. This role will also be the team Welcome Caller, providing quality second engagement over the phone to new supporters. Activity within this team consists of F2F Fundraising, Telemarketing, Festivals and Events.  


What we are looking for:


We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to the values of empowerment, accountability, and inclusion in all you do and our feminist principles.


An ideal candidate for the role will also have:


  • Good administrative and organisational skills, working to deadlines and at short notice
  • Competent using basic computer programmes (word, excel etc).
  • Ability to learn new tasks quickly and carry them out precisely with a good attention to detail.
  • Some experience using reporting tools to enable the interpretation and presentation of data to identify positive and negative trends.
  • Excellent, personable verbal communication skills, able to provide quality, inspiring phone engagement.
  • Some knowledge of the direct engagement fundraising industry, including F2F/Telemarketing experience and related compliance considerations associated with F2F and Telemarketing fundraising.


We offer:


This role will give you an opportunity to make a difference by contributing to Oxfam’s direct engagement with people across the country who want to make a difference to poverty and inequality.  You will act as key contributor to raising income and attracting new supporters. You will get to work with a group of passionate people that are specialists in their respective fields of festival stewarding, face to face engagement and fundraising events.  


We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.


We have a wide range of internal Learning & Development courses on offer, with on-the job learning opportunities, mentoring, certified coaching, in house courses, and much more.  You can read more about all Oxfam has to offer here for UK-based, local, and International staff.




We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. 


How to apply:


As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  



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