Business support & Customer Care SME- Szeged

Job title:

Business support & Customer Care SME- Szeged

Company:

BP

Job description

Entity: FinanceJob Family Group: Business Support GroupJob Description:As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.It’s an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?Join our Szeged Team and advance your career as aBusiness support & Customer Care SMEThe role is intended to drive innovation, transformation, process standardization, simplification and automation initiatives within our Global Aviation Customer organization.This pivotal role will require a dynamic individual with a strong background in critical thinking, business process optimization, and change managementThis role involves ensuring exceptional customer experiences, effective stakeholder management, efficient team leadership, and innovative thinking to enhance automation and operational efficiency.In this role You will:Customer Service Excellence:

• Implement strategies to provide excellent customer service, drive the implementation of corrective and preventative actions accordingly.
• Supervise customer interactions, address issues, and continuously improve service quality.

Partner Management:

• Collaborate with internal departments, align objectives, and maintain strong working relationships.
• Act as the main point of contact for raised customer issues.

Strategic-Planning:

• Collaborate with senior leadership to define and refine the organization’s business enablement strategy.
• Identify key areas for innovation, transformation, and automation across various business functions.

Innovation & Automation:

• Develop and complete actionable plans to implement transformative initiatives, ensuring alignment with organizational goals and objectives.
• Find opportunities to use technology and automation to streamline processes and enhance customer interactions.
• Collaborate with other relevant departments to implement solutions such as chatbots, self-service portals, and AI-driven tools.
• Foster a culture of automation by promoting awareness and understanding of its benefits throughout the organization.

Cross-Functional Collaboration:

• Partner with various departments and collaborators to identify problems, operational inefficiencies, and opportunities for improvement.
• Drive consensus and collaboration to implement innovative solutions and embrace change across the organization.

Efficiency & Change Management:

• Continuously analyze customer service workflows and procedures to identify areas for improvement. Implement strategies to optimize efficiency, reduce response times, and enhance overall operational effectiveness.
• Develop and implement change management strategies to ensure smooth adoption of new processes and technologies.

Problem Resolution:

• Handle sophisticated or raised customer issues, seeking prompt and effective resolutions. Work with cross-functional teams to ensure root causes of problems are addressed to prevent recurrence.

Identify and Control Risk:

• Lead external/internal audits, identify and control risk and drive incident investigations.
• Ensure adherence and compliance with the Code of Conduct, BP Policies, and ISO standards across the organization.

Measurement and Reporting:

• Define key performance indicators to measure the effectiveness and impact of innovation and automation efforts,
• Regularly report progress and outcomes to senior management and partners.

What You will need to be successful:

• Educated to university level or equivalent experience.
• 8-10 years operational experience in Customer management is required, FBT experience is an advantage.
• Proven experience in driving transformational initiatives.
• Proven, strong leadership skills, experience in leading through others.
• Highly analytical, numerate with a strong attention to detail.
• Deep understanding of customer service principles and a commitment to delivering exceptional customer experience
• Ability to analyze customer feedback and data to drive improvements.
• Experience working with a diverse team across different geographies, cultures, and time zones
• Project management and transition experience

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC’s annual employer research. Come and join us!Travel Requirement Negligible travel should be expected with this roleRelocation Assistance: Relocation may be negotiable for this roleRemote Type: This position is a hybrid of office/remote workingSkills: Agility core practices, Agility tools, Business Operations, Business process architecture, Business process control, Business process improvement, Commercial Acumen, Communication, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload PrioritizationLegal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Expected salary

Location

Szeged, Csongrád-Csanád

Job date

Thu, 07 Aug 2025 22:36:58 GMT

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