Business Support Manager (Maternity Cover)

Business Support Manager (Maternity Cover)

Reporting to: Head of Business Support & Chief of Executive Officer

Base: Milton Keynes

Commencing: As soon as possible/June 2024

Job Type: Fixed term 12-month contract

Salary: Starting salary circa £36,000

Role Summary

As Business Support Manager you will be responsible for ensuring staff have the resources,
materials, systems and processes they need to do their jobs effectively. Ultimately, you will
maintain organisational infrastructure and processes to ensure all aspects of the Foundation’s
activities operate effectively. You will be responsible for ensuring the successful delivery of
the Charity’s business support functions. Alongside this you will provide administrative
support to the CEO by managing schedules, coordinating meetings, and handling correspondence.

You will line manage a team who are responsible for:

• Planning, Performance and Quality
• Project support and administration
• Business insights and organisational reporting

Principle Accountabilities

• ICT and business support administration
• Ensure all systems for incoming communications are effective, including all general phone
  numbers and email addresses.
• VoIP & CRM contact and administrator
• Ensure NEF staff have the appropriate hardware and software to operate effectively.
• Oversee NEF’s relationship with Landmark Property Solutions, ensuring effective operation
  of our property infrastructure.
• Lead externally procured services, including IT, HR, any licensed arrangements etc, to
  ensure effective contracted agreements are in place; delivery of services is effective;
  timescales and budgets are met.
• Line management.
• Line management of six administrators responsible for project support and administration
• Line management of a Quality and Data Protection Officer
• Line management of a Business Insights Lead
• People functions including volunteering, training, recruitment, and HR
• Coordinate all recruitment activity including arranging interviews, letters, handling
  applications and data in accordance with our quality systems; lead all staff inductions.-
  Maintain the staff handbook and ensure its consistency with policies.
• Health & Safety
• Conduct risk assessments.- Developing and implement health and safety policies and
  procedures.- Provide safety training to staff, investigating accidents or incidents, and
  monitoring compliance with health and safety laws and regulations.- Create emergency response
  plans, conducting safety audits, and promoting a culture of safety within the foundation.
• Office management
• Managing office supplies, coordinating meetings and appointments, handling correspondence,
  maintaining office equipment, and ensuring the office operates smoothly on a day-to-day basis.

Person Specification

• Five years or more experience in business administration and support, ideally in the
  charity sector.
• Experience of working at senior management level.
• Strong administrative and organisational skills, with the ability to maintain a realistic
  balance among multiple priorities.
• A successful track record of working effectively as an administrative/business support
  professional.
• Experience of leading administrative or business support teams.
• Line management experience, and be able to engage, inspire and motivate.
• Excellent communication skills, both written and verbal; ability to negotiate and liaise
  with multiple internal and external stakeholders at all levels.
• Sound project management skills and attention to detail.
• Understanding of organisational Quality Management Systems and ISO 9001.
• Reliability and discretion dealing with confidential matters; high level of emotional
  intelligence.
• Working knowledge of IT infrastructure, hardware, and software requirements.
• Ability to lead and influence in a matrix structure; natural aptitude to ‘make things
  happen’.
• Ability to work unsupervised under own initiative and to prioritise tasks.
• Ability to communicate clear instructions and provide clear feedback.

The post is subject to DBS checks, suitable references, and completion of a 6-month probation
period.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: From £36,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Milton Keynes

To apply please email [email protected]

Application deadline: 14/05/2024