Business Support – SME Retail, Thurles

Location:

Thurles – Tipperary, Munster, Ireland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Finance, Banking & Insurance Jobs

Other Industries & Skills:

Human Resources, Recruitment

Advertiser:

Allied Irish Bank

Job ID:

131594982

Posted On:

13 February 2025

Location/Office Policy:
  Thurles / Hybrid – Office Centric

-Are you comfortable supporting a team to maintain and manage SME customer relationships?
-Can you build and maintain strong relationships with key stakeholders, Business Banking Business Centres, Direct, and Community Leaders in the Local Market?
-Do you have knowledge of SME Retail operational processes and procedures?
 

What is the Role:

In Retail SME, 
our purpose is to be the trusted partner that backs our customers, enabling and empowering the Businesses in our Community to prosper.

The Kilkenny, Tipperary & Waterford Business team is a dynamic team that works together to drive business in the community. A vacancy exists for a Business Support on the team. The role holder will provide support to the team ensuring the timely and accurate completion of all tasks to assist in the delivery of team objectives to grow and manage the portfolio while achieving the agreed plans and metrics required under performance and risk.

Key Accountabilities:

-Respond promptly to all customer queries within 24 hours, in line with AIB behaviours.
-Complete assigned administration and daily banking activities efficiently and accurately.
-Assist Business Advisors with new money applications, including attending meetings (when required), completing application components, and interacting with customers
.
-Ensure that all Credit Excellence and Operational Excellence tasks as assigned are actioned within a timely manner and to the required standard.
-Foster open communication and work to maximise team effort and contribution.
-Partner with the BA to identify and capitalize on business portfolio opportunities, including product sales and new-to-bank opportunities.
-Work to ensure that the Local Market team provides a consistent quality service to all SME customers so that Service becomes a key differentiator between AIB and the competition which facilitates additional business opportunity and product penetration.
-Complete all required activities to ensure that the customer’s funds can be drawn down quickly and without delay while adhering to all approvals, PDRA processes and other required actions.
-Ensure that all fulfilment and post credit decision activities are completed in full for new money cases greater than a specified threshold.
-This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 
 

What you Will Bring:

-Minimum experience of 2 years in an SME related or similar role.
-Credit competence and experience.
-Broad sectoral understanding
-Minimum requirement of APA Loans and APA Savings & Investments. QFA preferable.
-Understanding and knowledge of all relevant systems including NBP, NAPS, Ncino, Excel, Microsoft Dynamics
-Proven ability to build and develop strong and collaborative relationships – both internally and externally.
 

Why work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

-Market leading Pension Scheme
-Healthcare Scheme
-Variable Pay
-Employee Assistance Programme
-Family leave options
-Two volunteer days per year
 

Please click 

here 
for further information about AIB’s PACT – Our Commitment to You.

 

Key Capabilities

-Customer Focus
-Ensures Accountability
-Collaborates
-Business and Customer Knowledge and Insight
 

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to Mia Coyne
at careersaib.ie  for a conversation.

 

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request Apply the Talent Acquisition team at 
careersaib.ie

 

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

 

Application deadline:
25th February 2025

 

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