CDD 12 mois – Customer Service Quality Specialist – All genders

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bioMérieux S.A.

CDD 12 mois – Customer Service Quality Specialist – All genders

Our Global Customer Service department is looking for a Customer Service Quality Specialist – All genders, for a 12 month fixed term contract within the Global Field Actions department. You will report to the Team Manager within a team of 10 employees. 

What will be your missions at bioMérieux?

• Communicate field actions to subsidiaries/distributors via email/CRM (sales force)
• Monitor the implementation of field actions (FA) by being in direct contact with subsidiaries / distributors and by measuring the implementation rate through performance indicators (subsidiaries and distributors)
• Consolidate feedback from subsidiaries and distributors
• Accompany the local field actors on the documentary aspects and the processes
• Carry out the traceability of our products using the tools available or by contacting the appropriate departments
• Analyze traceability reconciliation data and participate in the implementation of corrective actions
• Participate in the deployment of the new process of field actions (CRM/SALES FORCE tool) by accompanying the subsidiaries in the change

Who are you?

• Minimum of 5 years of higher education in management/business administration with 2 years of experience in project management or sales administration
• An experience in an international environment would be appreciated
• Very good knowledge of Excel, Sales Force and SAP
• Fluent in English
• You are organized and rigorous
• You know how to manage priorities in an autonomous way
• You have very good interpersonal skills and you are able to make proposals
• Ability to analyze and summarize a large amount of data
• Ability to adapt to a changing environment

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions – both scientific and non-scientific – offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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