CDD 2 mois Assistant Service Clients H/F – Versailles, France in Versailles, France

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster – with our commitment to the best professional development.

Perform better – as part of a high-performance, empowering culture.

Shape an industry – with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Au sein de notre entité WELLSPECT, dans le cadre d’une mission temporaire de deux mois (juillet/août 2024), vous prenez en charge les missions suivantes :

Créer et modifier les comptes clients

• Créer les nouveaux clients

• Modifier les coordonnées si besoin

Traitement de commande

• Vérifier les comptes des clients avant saisie

• Saisir et valider la commande (Revendeurs, Grossistes, Pharmacie, hôpitaux)

• Saisir et valider les ordonnances (Patients)

• Valider et appliquer les conditions commerciales

• Répondre au client

• Contrôle des commandes EDI

Gérer la commande

• Modifier les adresses, dates dans l’ERP

• Informer nos partenaires en cas de ruptures de stock

Suivre la livraison

• Contacter l’entrepôt pour suivi de livraison en cas de problème

• Avertir le client

Gérer les litiges (en interaction avec le service réclamations)

• Gérer les appels des clients

• Gérer les avis de passages des transporteurs

• Gestion des retours de colis patients

• Trouver la meilleure solution pour le client et pour WELLSPECT SAS

Assister la force de vente

• Répondre aux demandes des responsables de secteur (une 20e commerciaux)

Fidéliser les clients

• Apporter des solutions personnalisées

• Relancer les ordonnances arrivées à terme

Réaliser le suivi administratif

• Edition des plannings de livraison

• Mise à jour des documents administratifs (Sécurité Sociale, Mutuelle …)

• Report du suivi d’activité patients dans Salesforce

• Classer les doubles de contrat dans Salesforce

Profil recherché :

• Maitrise de la relation téléphonique

• Maitrise des outils informatiques Outlook, Word, Excel, M3, SalesForce…)

• Connaissance de la relation clients B to C

• Sens du client

• Esprit d’équipe

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

Dentsply Sirona Canada welcomes and encourages applications from all backgrounds, including individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.