Centre Manager – Flatford Mill

Field Studies Council

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Are you a customer focussed, people manager with experience of leading teams to achieve
great things?
If you’re looking for a new challenge in 2024, this could be for you!

  • Permanent Contract – full time
  • Your new office is a beautiful location in the Suffolk Countryside
  • Excellent benefits – including life assurance and a health cash plan, see the full
    list below.

Join our team and love where you work!

Established in 1943, our network of Learning Locations provides day and residential outdoor
education courses for all ages. We aim to create outstanding opportunities for everyone to
learn about nature.

We value each of our team members and understand that every role is vital to deliver our
mission, so, we provide great benefits* to reward and support you while you work with us.

What you’ll be doing

As our Centre Manager you will have a key operational and leadership role within our charity.
You’ll work closely with the Head of Education and Operations to ensure the effective running
of your centre, making sure that all activities are in line with the Field Studies Council
vision and strategy.

You will have overall responsibility for the day-to-day operations, management and performance
of your busy residential learning location. This will involve budgeting and ensuring effective
systems are in place to meet customers’ expectations. As well as working with our Sales and
Business Development teams to actively retain and develop new business opportunities.

You will be able to successfully lead and manage your team, providing clear direction,
motivation, support, and feedback. As well as play an active role in recruiting, inducting, and
developing each team member ensuring that they are performing to their highest potential with a
strong focus on delivering excellent customer service.

Please refer to the vacancy pack for further information on the full responsibilities of this
position.

Where you’ll be based

Field Studies Council Flatford Mill is the first and original field study centre set up in the
UK during the 1940’s. It is set amidst the quintessentially English countryside of the Dedham
Vale in Suffolk and sits on the banks of the River Stour.

We can accommodate up to 88 guests across 24 bedrooms. Customers stay in our internationally
important buildings such as Willy Lotts’ House, (built in the 1500’s and made famous by John
Constable’s ‘Haywain’ painting), Valley Farm (a medieval great hall built in the 1450’s) and of
course the Mill itself that was owned and renovated by the Constable family in the 1700’s.

We are situated at the end of a lane that has no through traffic which offers visitors of all
ages a much sought-after sense of tranquillity. Our 7 hectares of grounds include riverside and
lake margins, woodland and grassland, quiet areas with picnic benches all connected by circular
walks.

Who we’re looking for

You will have developed strong business management skills from your previous work experience
and be confident to deliver the day-to-day operational functions of a busy learning
environment.

Previous experience working in a similar centre environment within the leisure, hospitality or
education sectors is advantageous.

In addition, you will have:

  • Ability to communicate effectively to a diverse range of audiences.
  • A proactive approach to personal development. You will be motivated to learn new skills and
    seek new challenges, as well as be able to inspire others to do the same.
  • Demonstrable time management and prioritisation skills.
  • Commitment to learning in the outdoor environment.

Does this sound like the new opportunity you have been looking for? Come and
be part of the team!

* Your benefits whilst working with us will include:

  • Financial – We offer competitive salaries, sick pay, pension schemes, life
    assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra
    loyalty days dependent on length of service.
  • Health and Wellbeing – Eligible employees are automatically provided with
    a Health Cash Plan which you can use to help pay for routine health appointments as well as
    give you the ability to seek second opinions from top doctors! We also provide our team
    members with access to a 24hr Counselling Helpline Service.
  • Discounts – When you join the team you are also enrolled into our reward
    programme which gives you discounts on your favourite brands and opportunities to earn cash
    back on everyday purchases!
  • Additional benefits – We endeavour to offer flexible working options where
    roles permit and are committed to providing our employees with appropriate quality learning
    and development opportunities.

If you have any queries regarding this vacancy, please call Nick Lapthorn on 07843 182602

The closing date for receipt of your completed application is 9am on 4 January
2024.

We reserve the right to close the vacancy early if we’re in receipt of sufficient applications.
Please apply early to avoid disappointment.

Interviews are scheduled to take place at Field Studies Council Flatford Mill on 18 January
2024.

Shortlisted applicants will be contacted by telephone and/or email.

Find out more & apply

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