Certification Administrator

About our Organisation

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of
human health, the environment and animal welfare. That’s because we cannot tackle these issues
in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we
support and grow the organic market, and we protect forests. We couldn’t do any of this without
our supporters, partners, donors and dedicated staff. We make a difference in the world
where it’s needed the most.

Soil Association Certification offers a huge range of organic and sustainable certification
schemes across food, farming, catering, health and beauty, textiles and forestry which are
recognised and trusted by consumers and businesses around the world. We’re the UK’s leading
organic certifier – you’ll find our symbol on over 70% of organic products.

About the Opportunity

As an administrator you will be responsible for carrying out a wide range of administrative
tasks and supporting the Processor and Producer Certification teams, ensuring that excellent
customer service is delivered, and tasks are completed promptly and to a high standard of
accuracy. You will confidently receive and resolve enquiries by telephone and email and
effectively communicate with the Certification teams providing support across a range of daily
tasks associated with licenses.

About You

You will be:

• Able to prioritise, work under pressure and meet targets
• Able to work on own initiative and as part of a team
• Confident communicating with new customers
• Able to empathise with customers, and have empathy with aims and objectives of Soil Association

You will have:

• Excellent IT literacy and organisational skills
• Great problem solving skills
• Excellent verbal and written communication skills

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro
  rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with
  length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy,
  sustainable lifestyle and produce

Hours

37.5 hours per week

Permanent

Location

Bristol with hybrid working