Client Engagement Specialist Outlet & Ecommerce

Job title:

Client Engagement Specialist Outlet & Ecommerce

Company:

Giorgio Armani

Job description

Context and Purpose of the jobAs Client Engagement Specialist, will join the Client Engagement Department, working closely with the Manager to drive impactful clienteling initiatives and CRM projects.ResponsibilitiesCRM & CUSTOMER KNOWLEDGE

• Analyse market and customer reports
• Improve and monitor in-store data collection and data quality, run performance analysis
• Support and enhance a Company Customer centric culture
• Implement strategies and targeted actions based on consumer insights, that grow the customer base and drive sales and traffic, leveraging CRM and loyalty
• Analyse market trends and run periodic benchmarking
• Support Store Staff at local level, reinforcing CRM culture

CLIENTELING

• Strong & primary focus on the development & execution of digital marketing campaigns leasing with internal and external stakeholders (campaign management)
• Support in the execution of initiatives that aim at business development, engaging new customers and increasing loyalty among existing ones
• Follow up and monitor KPIs & analyse activities’ performance and suggest improvements

CROSSCHANNEL (with E-commerce)

• Support and work collaboratively with E-Commerce and other key departments in order to enhance a consistent and systematic Omnichannel approach

Requirements

• Experience of 1 year in a similar role
• Degree in Economics
• Advanced knowledge of Microsoft Office Suite
• Fluent in English (written and spoken)
• Analytical abilities with the capacity to translate results into actionable business insights
• Organization, ability to respect deadlines, proactivity, problem solving attitude and attention to details, able to think through problem solutions
• Good communication and interpersonal skills

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.

Expected salary

Location

Italia

Job date

Sun, 09 Feb 2025 04:42:52 GMT

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