Client Relationship Manager – QuickSTAT m/f FA-HC

Are you passionate about ensuring operational excellence in transport management? QuickSTAT is seeking a dedicated Customer Relationship Manager in Roissy CDG.

Votre rôle

As a Client Relationship Manager – QuickSTAT m/f, you serve customers by providing information and respond to requests with respect of Quick’s Quality Assurance standards.

Vos responsabilités

• Provide information to customers by verifying understanding of request; answering questions; offering solutions.
• Initiate service by recording requests; forwarding to dispatching.
• Manage the relationship with customers as a part of shipments follow up
• Resolve problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improve quality results by evaluating processes; recommending changes

Vos compétences et expériences professionnelles

• Ideally you have at least 3 years of experience in a customer focused role, preferably in logistics
• Experience in Air and Road logistics is highly advantageous’ and experience in Pharma is preferable
• Good computer skills and use of EDIs
• Ability to work successfully under pressure and excellent time management skills
• Great communication skills with strong self-motivation ability

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