Client Relationship Manager – QuickSTAT m/f in Tremblay-en-France, France

Are you passionate about ensuring operational excellence in transport management? QuickSTAT is seeking a dedicated Customer Relationship Manager in Roissy CDG.

Votre rôle

As a Client Relationship Manager – QuickSTAT m/f, you serve customers by providing information and respond to requests with respect of Quick’s Quality Assurance standards.

Vos responsabilités

• Provide information to customers by verifying understanding of request; answering questions; offering solutions.

• Initiate service by recording requests; forwarding to dispatching.

• Manage the relationship with customers as a part of shipments follow up

• Resolve problems by identifying the problem; explaining procedures; forwarding required adjustments.

• Improve quality results by evaluating processes; recommending changes

Vos compétences et expériences professionnelles

• Ideally you have at least 3 years of experience in a customer focused role, preferably in logistics

• Experience in Air and Road logistics is highly advantageous’ and experience in Pharma is preferable

• Good computer skills and use of EDIs

• Ability to work successfully under pressure and excellent time management skills

• Great communication skills with strong self-motivation ability

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.