Client Service Administrator **INTERNAL APPLICANTS ONLY

Job title:

Client Service Administrator **INTERNAL APPLICANTS ONLY

Company:

Culina Group

Job description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you’re valued, challenged, and inspired!Job DescriptionAn exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Service team in Corby on a full time permanent basis.Salary: £24,024 per annum, (£12.25 per hour).Working hours: Monday-Friday, 8am-4pm.As a Client Service Administrator you will work within the administrative team to assist the team in managing client volumes and stock holding value ensuring swift despatch of returned items, whilst maintaining maximum customer satisfaction.Key Duties of a Client Service Administrator include:Assisting key contacts with queries on Stock, Customer queries, Replenishment, and general orders.Managing communications with suppliers and disseminate relevant information to the wider team.Addressing supplier compliance queries and validating on-site completion rates to ensure adherence to company standards.Engaging with key client contacts daily to facilitate open communication and swift query resolution.Tracking and managing consumable supplies necessary for daily operations, ensuring stock levels are maintained and replenished as needed to prevent disruptions.Providing administrative assistance to the operations team to enhance day-to-day efficiency.Overseeing the processing and tracking of Made-to-Order (MTO) and special orders to ensure timely fulfilment.Coordinating the distribution of spare parts to support maintenance and repair services.Maintaining regular communication with other Distribution Centres and Hubs.Qualifications

• Excellent verbal and written communication skills.
• IT literate with knowledge surrounding MS Office with exceptional attention to detail.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.
• Confident communicator to liaise with stakeholders at all levels.
• Previous administrative experience is highly desired.
• Proven experience within a logistics/warehousing environment would be preferred.

Additional InformationAs part of our drive to make IForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance – x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Expected salary

£24024 per year

Location

Northampton

Job date

Fri, 31 Jan 2025 23:30:17 GMT

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