Client Service Expert, Senior Associate

Job title:

Client Service Expert, Senior Associate

Company:

State Street

Job description

Who are we looking for?
This position is integral to the successful completion of client on-boarding set-ups as well as fostering key relationships with our internal customer base.Under the supervision of Client Service Manager, Officer. Client Service Expert, SA is responsible for opening and maintenance of custody accounts in the countries of investments of the funds.Your new teamThe team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverable at our best.Join us if making your mark in the financial services industry from day one is a challenge you are up for.Your new roleAs Client Service Expert, SA you will be responsible for :Acting as a point of contact with external clients, sub-custodians and internal departments for market related activities and inquiriesMaintaining required accounts, including mergers, conversion in/out, name changes, renewals, etc.Providing updates and answers to inquiries in a timely and professional mannerCooperating with direct manager what includes taking responsibility of personal development, self-evaluation, participating in meetings etc.Resolving issues highlighted by more senior team members or team supervisor and ensuring they are kept informed of progressAny other task assigned by the ManagerTaking care of processing requests for markets and requests where physical/scanned documentation might be requiredUpdating internal databasesWhat we valueThese skills and competencies will help you succeed in this role:Customer-oriented mindsetAbility to work on own initiative with proactive approachMethodical and well organizedAbility to prioritize tasksAttention to detailsAnalytical and problem-solving skillsPC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.Strong organizational and communications skillsPreferred Previous Experience and Qualifications:At least 3 years of relevant experience in the financial industry, preferably within on-boarding and/or client servicesGood command of written and verbal English languageStrong computer competence (Microsoft applications, Excel, Word)Bachelor’s and/or Master’s degree with a focus on business and financial areas would be an advantageAbility to deal with global operating parties, including direct contact with internal and external parties in an efficient manner, considering cultural differencesExperience with working with legal documentation is considered an asset but is not requiredWe offerPermanent contract of employment from day oneAdditional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)Gold medical package for employees and their families (partner and children)Premium life insurance package and private pension planEmployee savings planMy Cafeteria Benefits platform including Multisport CardWide range of soft skills training, technical workshops, language classes and development programsOpportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choiceVariety of well-being programsTechnical or leadership career pathwayAre you the right candidate? Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careers

Expected salary

Location

Gdańsk, pomorskie

Job date

Sat, 09 Aug 2025 06:18:52 GMT

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