Client Success Manager for Consulting and Engineering Services

Job title:

Client Success Manager for Consulting and Engineering Services

Company:

DXC Technology

Job description

Job Description:Client Success Manager (CSM) to join our great team of Consulting and Engineering Services.DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists, collaborating in more than 70 countries together with an exceptional network of partners, we offer advanced IT services and solutions.In Spain, we are one of the main leaders in the IT market. We have nearly 8,000 professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors. We work with leading companies in the country that trust us to guide their digital transformation.We develop active policies of diversity and inclusion of people with disabilities and we are proud to have a representation of approximately 49% of female professionals.At DXC Spain we are looking for a Client Success Manager (CSM) to join our great team of Consulting and Engineering Services.Requirements:

• Experience in account planning and pipeline generation.
• Ability to secure contract renewals and create a revenue growth mindset.
• Capability to act as the voice of the client and understand their goals and technology activities.
• Experience in expanding and maintaining relationships with key stakeholders.
• Knowledge of market trends and competitor activities.
• Ability to approve deals and forecast revenue and margins.
• Experience in leading virtual teams and ensuring client satisfaction.
• Ability to optimize work mix and ensure project delivery within time, scope, and budget.
• Skill in driving speed of resource allocation.

Tasks:Revenue Growth

• Account planning with market partners leveraging industry SMEs.
• Generation and management of medium size pipeline.
• Contract renewal readiness and securing renewals.
• Creating a revenue growth mindset within the Consulting and Engineering Services team.
• Horizon scanning and cross-selling Consulting and Engineering Services offerings.
• Proactive opportunity creation leveraging consulting partners, client technical leads, industry SMEs, and sales teams.

Client Intimacy

• Acting as the voice of the client within Consulting and Engineering Services.
• Understanding the relationship between the client’s externally stated goals, internal programs of work, and technology activities.
• Expanding and maintaining relationships with key client stakeholders.
• Maintaining industry expertise, understanding market trends, and client competitors’ activities.

Revenue Management

• Approving sub-$5M deals.
• Accurate forecasting of revenue and margin with market partners.
• Ensuring all contractual delivery obligations are met.

Delivery Quality

• Leading a virtual team of Consulting and Engineering Services personnel working on the account.
• Ensuring client satisfaction with delivered work.
• Interlocking with delivery teams to ensure margin is delivered to plan, including optimizing onshore/offshore mix, labor pyramid, and automation.
• Ensuring delivery of fixed-price projects to time, scope, and budget.
• Driving speed of resourcing.

What will you find at DXC?

• Professional development.
• Leading projects in market reference clients.
• Excellent work environment.
• Flexibility and work-life balance.

Work with leading technologies within the IT sectorRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

Expected salary

Location

Madrid

Job date

Thu, 24 Apr 2025 07:56:38 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.