CO Analyst – Customer Care with English (m/f/x*)

Job title:

CO Analyst – Customer Care with English (m/f/x*)

Company:

3M

Job description

Job Description:The Impact You’ll Make in this RoleAs a Customer Operations Analyst – Customer Care, you have the incredible opportunity to unleash your curiosity and collaborate with a diverse and innovative global team. Your contributions will make a significant impact by:Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat.Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more.Proactively managing blocked orders to ensure smooth operations.Collaborating with the business to enhance customer relationship management using Salesforce functionalities.Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement.Monitoring work queues for new requests, ensuring timely and efficient handling.In this role, you’ll be at the forefront of delivering exceptional customer care and driving operational excellence. Your dedication and expertise will contribute to our collective success.Your Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Bachelor’s degree or higher from an accredited university.1-2 years of equivalent work experience in Customer Service, Order Management, Complaints Handling, Customer Issue Resolution, Logistics, Marketing.English at minimum B2+ level (knowledge of any additional European languages will be an asset)Previous experience working with ERP or CRM platforms (especially SAP and SalesForce) are nice to have.Ability to manage change including quickly adapting to new systems and processes.Supporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Private medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive, and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusWork location
Hybrid eligible (readiness to visit the office in Wroclaw on a weekly basis).Does this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us.We look forward to hearing from you!Resources for YouFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Expected salary

Location

Wrocław, dolnośląskie

Job date

Sat, 22 Feb 2025 23:50:36 GMT

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