Collections Call Centre Agent

Job title:

Collections Call Centre Agent

Company:

Vanquis Bank

Job description

As a featured partner you can apply through our site knowing that your details are safe and secure and meet the recommended Safer Jobs guidelines.To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.ClosePrivacy PolicyVanquis Bank Privacy StatementThe following explains how we Vanquis Bank (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.What information do we collect from you?We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):

• Name, address, email, telephone number
• CV (if applicable)
• Equal opportunities monitoring information (defined as special categories data) – this information is purely for statistical analysis and monitoring purposes
• Answers to application questions
• Any other information you wish to provide in support of your application

We use Contract as our legal basis for processing your data. This will mean we can use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.Why do we collect this information and who do we share it with?Details you provide in this application:

• Will be held on our computer systems and may be downloaded by us
• Will be used to deal with your application
• Will be made available to us and our processors
• Will be used for communication with you regarding the vacancy
• Will be used to satisfy legal requirements
• Will be used for statistical analysis
• Will be held and may be used to contact you about other vacancies

We will store your application data for 12 months after the vacancy has closed. After this period, it will be fully anonymised.Only if you are successfully recruited, we will upload your details to our HR system, Cascade. As a member of staff you will sign a contract of employment and agree to additional terms on how your data is handled and stored.How can I access the information you hold about me? Your rightsWe are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.You have the following rights in relation to the way in which we deal with your personal data:

• the right of erasure or to be forgotten
• the right to rectification if information is inaccurate or out of date
• the right of data portability (to obtain and reuse your personal data)
• the right to object to networx and the controller and processors handling of your personal data
• the right to withdraw your consent with regards to the handling of your personal data
• you have the right to ask for a copy of the information we hold about you (Subject Access Request – S.A.R)
• You have the right to lodge a complaint with a supervisory authority – the ICO

Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.I have read the privacy policy.ContinueWe value your privacyWe use cookies to help our site work, to understand how it is used, to personalise content and ads, and to provide social media features. This means we use both essential cookies, performance cookies and targeting cookies. By pressing ‘Accept All Cookies’, you agree to our use of all these types of cookies. To choose your preferred types of cookies press ‘Cookies Settings’. For more information see our ‘Privacy & Cookies’ page.Manage PreferencesAccept All CookiesCookie Preference Centre XLearn more about what each cookie category does and choose your settingsReject All Accept AllStrictly NecessaryThese cookies are needed to run our website and to keep it secure.Always ActivePerformance / AnalyticsThese cookies tell us how customers use our site and provide information to help us improve the website and your browsing experience.InactiveFunctional CookiesThese cookies allow us to provide enhanced functionality and personalise content for you. For example they’re used to recognise you when you return to our website. If you do not allow these cookies then some or all of these services may not function properly.InactiveStrictly NecessaryName__RequestVerificationTokenDurationSessionDescriptionAnti-forgery TokenNameASP.NET_SessionIdDurationSessionDescriptionGeneral purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.NameNTX_Cookie_Preferences_LiveDuration6 MonthsDescriptionYour cookie preferencesPerformance / AnalyticsName_gaDuration2 YearsDescriptionThis cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.Name_gatDurationA few secondsDescriptionThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.Name_gidDuration1 DayDescriptionThis cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.NameNetworxTracking_AdvertClickDuration90 DaysDescriptionUsed for tracking if the candidate has already clicked the advert – used for analyticsNameNetworxTracking_AdvertLoadDuration90 DaysDescriptionUsed for tracking if the candidate has already loaded the advert – used for analyticsFunctional CookiesNameApplicationIntroductionIDDuration90 DaysDescriptionCheck to see if the candidate has already read the introduction for the Application

Expected salary

Location

Petersfield, Hampshire – Chatham, Kent

Job date

Sat, 27 Apr 2024 01:58:27 GMT

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