Communication, Education & Outreach Officer

Serco’s Environmental Services provide a complete waste and recycling service on behalf of the
residents and community in Lambeth. With a professional, dedicated and friendly team of Refuse,
Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept
clean, safe and tidy, whilst providing the very best levels of customer service to all members
of the community that we serve.

As a Communication, Education & Outreach Officer you’ll be a key point of contact for the
Lambeth contract, and Local Authority partners, in providing communications and campaigns
support. Day to day, you’ll be responsible for the execution of the annual communications plan,
the management of Voluntary and Community Sector partner organizations and any resident
correspondence or outreach. You’ll bring to life communication plans by designing, coordinating
and delivering content via various mediums; you’ll also source and promote positive PR
opportunities and support press and media enquiries.

This role is a unique opportunity to be a front-line educator to Lambeth residents, by
supporting behavioural change campaigns that seek to encourage recycling and decrease recycling
contamination within the community. You’ll be instrumental in making a tangible difference to
the lives of residents in one of the most high-profile boroughs in the country.

You’ll gain invaluable experience in the Environmental sector whilst establishing yourself as a
credible and integral member of the contract team – in doing so you’ll be exposed to some of
the key challenges and complexities of Environmental services.

What you’ll need to do the role:

Ideally you will have previous experience in a Communications role where you have worked across
multiple platforms and channels. You will be a creative individual who works well as part of a
team and can bring your sense of fun & innovation to the role. Gifted with excellent
writing and public speaking skills you’ll have the ability to develop creative copy for
marketing collateral and communicate convincingly at in-person events.

Previous experience working within Environmental Services would be beneficial but is not
essential, however you ideally will have experience in communications or marketing. If you have
worked with Local Authorities in any capacity, this would be a distinct advantage.

Candidates will generally be expected to hold a university degree in Environmental Studies
and/or Communications/Marketing.

What we offer

25 days annual leave, plus bank holidays and match up to 6% contributory pension scheme

Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle
to work scheme and discounts on mobile phone plans and leisure centre memberships.

Interesting, varied and enjoyable work and the opportunity to make a real difference to the
quality of life in our communities in a company that recognises your contribution

We offer the opportunity to go home each day with a sense of community spirit, pride in your
work, belonging within a supportive and diverse team and the knowledge that your work is making
a difference in helping to promote a cleaner, greener living and working space. If this sounds
like it could be the next step in your career journey, apply today and upload a copy of your CV
and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to
play, from caring for vulnerable people to managing complex public services. We are a team of
50,000 people responsible for delivering essential public services around the world in areas
including defence, transport, justice, immigration, healthcare and citizen services. We are
innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire
(Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LGBT &
Networks). Serco Employee Networks, led by colleagues who are passionate about diversity,
inclusion and belonging.