Consumer Services Representative (Spanish & English)

Job title:

Consumer Services Representative (Spanish & English)

Company:

Newell Brands

Job description

Job ID: 4999Job title: Consumer Services Representative (Spanish & English)
Location:Poznan, Poland
Reports to: Supervisor, Consumer ServicesAs a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.Our portfolio of products is very diverse – from stationery to small household appliances.You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.Key responsibilities:Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.Create and maintain consumer information and case management to relay accurate information back to the business.Uses knowledge of products to ensure accurate information is communicated to consumers.Seeking solutions in case of unusual queries or requestsDocument in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.Don’t have experience in consumer service or with systems that we use?
No problem! You will learn that with us!Minimum requirements:Fluent Spanish (C1/B2) and English (C1/B2) (spoken & written)Good command of MS Word and OutlookOutgoing with excellent communication skills (verbal & written)Empathy and openness for working with consumersPreferred:Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)Organizational skills with ability to prioritizeDetail orientedPositive attitude and great interpersonal skills, incl. rapport-building and listeningPrevious experience in user support/helpdesk/customer service will be an asset.We offer:Full-time employment contractCustomer Service and Product trainings as an integral part of your inductionPrivate healthcarePension plan (PPE) with company contribution of 3,5%Life insuranceHybrid working system; working hours – Monday to Friday, 8h between 13:00 and 24:00LinkedIn online learning with 17,000 courses to choose fromPolish/German/English language classesFriendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and othersModern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchenPartly financed Multisport Card or cinema ticketsCorporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practicesGive@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.Employee Referral ProgramGaraged parking for bicycles in the same buildingExpectant Parents GiftAdditional projects for those hungry for knowledge and developmentAre you interested?If so, please click on “Apply Now” on this site and upload your CV in English. If your application is shortlisted, our recruiter will invite you for an initial phone or video interview.By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/ If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.Date Posted: May 6, 2025

Expected salary

Location

Poznań, wielkopolskie

Job date

Thu, 08 May 2025 01:02:51 GMT

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